Senior Customer Excellence Specialist

Gellert Global Group consists of many of the leading North American food importing companies (Atalanta Corporation, Camerican International, Finica, Tipico Cheese Products) and has been involved in importing food products for over 100 years. The combined revenues of GGG exceed $1.7 billion. GGG companies provide strength in sourcing, insurance, finance, logistics, food safety and information technology, and supplies the needs of retailers, distributors, foodservice chains, hotels, cruise lines, and food manufacturers alike.

Position Summary:

This role is responsible for overseeing multiple accounts in all aspects of Sales Support. Lead will be responsible for ensuring exceptional customer experience internally and externally. The ideal candidate is organized, analytical, and eager to collaborate across multiple departments. Customer Excellence Lead position is available for candidates with extensive supervisory experience and leadership skills. This position reports to the Customer Excellence Manager.

Responsibilities (including but not limited to):

• Supervise establishment of customer contracts
• Oversee customer communication and documentation
• Supports Specialist by managing weekly position reports and providing updates to the Sales team
• Assists team with forecast implementation and coordination with the DMP Team. Supports forecast planning
• Review proposed purchases based on customer usage and contract parameters and requirements
• Assist and review costing updates with Specialist and/or Sales
• Manage internal and external databases including customer portals
• Provide strong organizational, analytical, and time-management skills
• Communicate effectively with internal teams and external partners
• Work independently and collaboratively in a fast-paced environment.
• Develop and enhance processes to improve team efficiency
• Lead, train, mentor, and supervise Customer Excellence Specialists and Analysts
• Serve as the primary liaison between customers and Sales Managers

Qualifications:

• 5+ years of Customer/Sales Support experience, including supervisory duties
• Bachelor’s degree
• Experience in Infor M3 a plus
• Experience in Salesforce a plus
• Food industry experience is preferred
• Demonstrate advanced proficiency in MS Office, especially Excel

Salary Range:$80,000 - $90,000 annually plus bonus

Our company will be relocating to a new corporate headquarters in Madison, NJ in Q1 of 2027. Candidates should be comfortable with this upcoming change in location.

Our Benefits:

We care about your total well-being and will support you with the following subject to your location and role.

• Health: Medical, dental and vision insurance, Company-paid life, accident and long-term disability insurance, flexible spending accounts

• Wealth: Competitive pay, annual bonus opportunity, matching 401(k) with immediate vesting upon enrollment, generous employee referral program

• Happiness:

• Professional Growth: Online training courses, virtual and classroom development experiences, education assistance program

• Work-Life Balance: Paid-time off, parental leave, flexible work schedules (subject to your location and role)

• Team Building: Employee engagement and recognition programs, wellness, philanthropic and DE&I initiatives, Company-sponsored celebrations, and team building events

The Gellert Global Group of companies is an equal opportunity employer and considers qualified applicants for employment without regard to sex, race, color, religion, ethnic or national origin, gender, sexual orientation, gender identity or expression, age, pregnancy, leave status, disability, veteran status, genetic information and/or any other characteristic or status protected by national, federal, state, or local law. Gellert Global Group is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact

hr@gellertglobalgroup.com