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Senior Customer and Partner Solutions Engineer, Business Messaging

Google

San Jose, CA

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JOB DETAILS
JOB TYPE
Full-time, Employee
LOCATION
San Jose, CA
POSTED
26 days ago

Minimum qualifications:

  • Bachelor’s degree in engineering, computer science, a related field, or equivalent practical experience.
  • 6 years of experience working with client-side web technologies (e.g., HTML, CSS, JavaScript, or HTTP).
  • 6 years of experience coding with one or more programming languages (e.g., Java, C/C++, Python).
  • Experience troubleshooting technical issues for internal/external partners or customers.
  • Experience as a customer success engineer or developer in the conversational messaging space (e.g., working on business messaging API or platforms).

Preferred qualifications:

  • Master’s degree in engineering, computer science, business, or a related field.
  • Experience with Node.js/TypeScript or Python, RESTful APIs, OAuth2, and JSON-based webhooks.
  • Experience with cloud technologies such as Google Cloud Platform (e.g., Cloud Run, Cloud Functions, App Engine, Cloud Storage, and Pub/Sub).
  • Experience with GSMA standards, SMS/MMS gateways, and telecom signaling.
  • Knowledge of Dialogflow CX/ES, webhooks, and Gemini (Vertex AI) integration for conversational experiences.
  • Knowledge of the digital advertising ecosystem (e.g., display ads, search, social, or programmatic advertising) and how messaging serves as a conversion channel.

About the job

As a member of the Android and Business Communication (ABC) Partner Engineering team, you will be driving the global adoption of next-generation communication technologies.

As a Customer and Partner Solutions Engineer, you will be the core technical engine driving the adoption and hyper-growth of the RCS for business platform. You will transform traditional business-to-consumer and consumer-to-business communication into a conversational platform, enabling businesses of all sizes to connect with their customers directly in the native carrier messaging app across platforms.

The US base salary range for this full-time position is $153,000-$222,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.
Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google.

Responsibilities

  • Write production-level code (e.g., Python, Node.js) and build internal tools to automate partner on-boarding, parse datasets, and ensure high test coverage.
  • Support aggregators and messaging providers to maximize technical adoption of Rich Communication Services (RCS) capabilities, focusing on reusable solutions to enable global hyper-growth.
  • Provide consultation for enterprise clients and build scalable, repeatable frameworks to capture the SMB segment.
  • Serve as a subject matter expert for RCS protocols, troubleshooting network and application-layer issues while proposing innovative technical solutions.
  • Manage executive-level stakeholder interactions and lead cross-functional efforts, mentoring peers through design reviews and collaborative support.
Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.

About the Company

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Google