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Senior Consultant – Infrastructure Management

APN consulting Group

Salt Lake City, UT

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JOB DETAILS
JOB TYPE
Contractor
SKILLS
Artificial Intelligence (AI), Business Solutions, Call Centers, Cisco Network Systems, Cisco Unified Communications Manager (CUCM), Cisco Unified Computing System (UCS), Cisco Unity, Cloud Computing, Consulting, Customer Relations, Data Recovery, Disaster Recovery, High Availability, ITIL (IT Infrastructure Library), Identify Issues, Information Technology & Information Systems, Network Administration/Management, On Call, Operational Support, Operations Management, Performance Tuning/Optimization, Process Improvement, Production Support, Production Systems, SIP (Session Initiation Protocol), Scripting (Scripting Languages), ServiceNow, TDM (Time Division Multiplexing), Technical Recruiting, Telephony, VoIP (Voice over IP), Willing to Travel
LOCATION
Salt Lake City, UT
POSTED
30+ days ago
APN Consulting, Inc. is a progressive IT staffing and services company offering innovative business solutions to improve client business outcomes. We focus on high impact technology solutions in ServiceNow, Fullstack, Cloud & Data, and AI / ML. Due to our globally expanding service offerings we are seeking top-talent to join our teams and grow with us.Job Title: Senior Consultant – Infrastructure ManagementWork Location & Reporting Address: Salt Lake City UT 84119 ( 100% onsite at client location )Contract duration: 11 MonthsTarget Start Date: ASAPNeed Visa independent candidates only? YesJob Details:Mandatory Skill set - Cisco UCS, VerintDetailed Job DescriptionKey Responsibilities • Strong knowledge in Telecom Advanced Features for CUCM, Voice Gateway / CUBE (both TDM & SIP), Unity, UCCE and Verint recording solution • Perform backups and restores for all the Telecom components • Experience in Setting up High Availability (HA) and Disaster Recovery (DR) options for Contact Center Enterprise and CUCM VOIP Env • Implement operational automation using scripts. • Work on Cisco Server tools and Verint recording solution • Work on issues related to performance tuning and Optimization (PTO), using native monitoring, and troubleshooting tools • Experience and desire to work in a Global delivery environment • Must be able to work in 24x7 production support environment • Participate in an on-call rotation for support of systems outside of normal business hours including week-endsCompetencies & Skill Set : • Hands on Experience and SME knowledge in Cisco voice network, Verint Maintenance operations, VOIP support • Sound knowledge of technology landscape in Distributed technologies, Monitoring mechanisms & platforms etc. • Strong client interfacing skills and stakeholder management • Good understanding of Operation Management and ITIL landscape • Ability to work with global delivery teamsExperience :Candidate must be located within commuting distance of Salt Lake City, Utah. This position may require occasional travel to Jacksonville, Florida. • Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education • >4 years of Information Technology experience • At least 2 years of experience in Cisco Voice and UCCE administration and maintenanceCertifications Needed :NoTop 3 responsibilities you would expect the Subcon to shoulder and executeend to end telecom supportclient managementticket managementInterview Process (Is face to face required?) YesWe are committed to fostering a diverse, inclusive, and equitable workplace where individuals from all backgrounds feel valued and empowered to contribute their unique perspectives. We strongly encourage applications from candidates of all genders, races, ethnicities, abilities, and experiences to join our team and help us build a culture of belonging.

About the Company

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APN consulting Group