POC: Raju
Job Details:
Job title: Senior Consultant
Work Location with Zip code: Charlotte, NC 28273
Duration of the project: 6 Months
This role requires any travel (Yes/No): NO
Please confirm if this would be onsite from day one OR Initial remote for 2-3 months, and then expect the candidate to work from the office OR 100% Remote: Onsite from day one
Is this a 100% remote role? NO
Vendor rate range: $60
Minimum years of experience required: 5-8 Years
Would you require the candidates to meet you for an in-person interview?: Video/Virtual Interview
Education Qualification required: BE
Must have skills:
Manual or Automation Testing
API Testing
SQL
Nice to have skills
IVR, Kore.AI,
Nuance IVR, Avaya,
Cyara
Detailed Job Description:
The IVR QA Lead is responsible for ensuring the quality, reliability, performance, and customer experience of Interactive Voice Response IVR systems. This role leads QA activities across IVR applications, voice platforms, speech recognition systems, call flows, integrations, and customer selfservice solutions.
Minimum years of experience: 5-8 years
Education: Bachelor's or Master of Engineering
The top 3 responsibilities would expect the Subcon to shoulder and execute:
Design, develop, test, and maintain high performance, scalable, and secure Java applications
Handson experience with API creation, RAG, Vector databases
Build and maintain Microservices based architectures
Project Code: SDIT Customer Experience Tech Offshoring