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Senior Compute Engineer Lead

HTC Global Services Inc

Buffalo, NY

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JOB DETAILS
JOB TYPE
Full-time, Employee
SKILLS
Administrative Skills, Amazon Web Services (AWS), Analysis Skills, Ansible, Application Hosting, Automation, Capacity Management, Change Management, Clinical Information Systems, Cloud Computing, Communication Skills, Computer Engineering, Computer Firmware, Computer Security, Computer Skills, Customer Support/Service, DHCP (Dynamic Host Configuration Protocol), DNS (Domain Name System), Delivery Management, Desktop Environments, Desktop PC, Desktop Virtualization, Disaster Recovery, Electronic Medical Records, Emerging Technology, Failover, Financial Services, HL7 (Health Level 7), Hardware Virtualization, Healthcare, Healthcare Software, Hospital, Human-Computer Interaction, Hypervisors, ITIL (IT Infrastructure Library), Identify Issues, Incident Management, Kerberos, Linux Operating System, Load Balancing, Medical Record System, Mentoring, Microsoft Active Directory, Microsoft Hyper-V, Microsoft Product Family, Microsoft Windows Azure, Microsoft Windows Operating System, Microsoft Windows Server, Nagios Monitoring Tool, Network Administration/Management, Network Attached Storage (NAS), Network Operations Center, Operating Systems, Operations Planning, Picture Archiving and Communication System (PACS), Problem Solving Skills, Red Hat Linux Operating System, Resource Utilization, Risk, Scripting (Scripting Languages), Server Hardware, Service Delivery, ServiceNow, Software Patches, Standard Operating Procedures (SOP), Storage Area Network (SAN), System Center Configuration Manager (SCCM), Systems Administration/Management, Systems Analysis, Team Player, Technical Leadership, Ubuntu, VMWare Certified Professional (VCP), VMWare ESX/ESXi, VMWare vCenter, VMWare vSphere, Virtual Machine (VM), Virtualization, Windows PowerShell, Windows Server Update Services (WSUS)
LOCATION
Buffalo, NY
POSTED
5 days ago

Job Title: Senior Compute Infrastructure Engineer

Overview / Summary

HTC Global Services is seeking an experienced Senior Compute Infrastructure Engineer to support a strategic engagement with a large regional integrated healthcare delivery system.

The role will lead compute-layer discovery and assessment activities, contribute to the consolidated risk register and remediation roadmap, and transition into a lead technical role within the ongoing managed services model. The engineer will support the client's transformation from an SOP-based operating model to a self-healing infrastructure model while working across hospital campuses, ambulatory practices, remote clinics, and vendor-hosted application dependencies.

Key Responsibilities

  • Lead compute-layer discovery activities across physical servers, hypervisors, virtual machines, and supporting infrastructure in coordination with Network Discovery and Cloud Connectivity workstreams.
  • Operate discovery and inventory tools including Device42, Lansweeper, ServiceNow Discovery, and comparable platforms to produce a standardized configuration item inventory.
  • Assess virtualization platforms including VMware vSphere, Microsoft Hyper-V, Nutanix AHV, or comparable technologies, covering cluster sizing, resource utilization, HA/DRS configuration, snapshot posture, and management-plane health.
  • Perform infrastructure assessments in healthcare, financial services, or other regulated environments.
  • Review healthcare clinical application hosting patterns, including EMR/EHR hosting environments, PACS/imaging archive dependencies, and HL7/FHIR integration engine hosting.
  • Review server hardware lifecycle, firmware currency, BIOS/BMC posture, warranty status, and end-of-life/end-of-support risks.
  • Assess operating system posture for Windows Server, Linux (RHEL, Ubuntu), and legacy platforms, including patch currency, support lifecycle, and standardized image alignment.
  • Assess storage-related compute dependencies, including SAN/NAS connectivity, backup posture, and disaster recovery readiness at the hypervisor layer.
  • Review clinical application hosting environments for server-level dependencies, performance, capacity, and platform standardization.
  • Contribute compute-specific findings to the consolidated risk register based on clinical impact and operational feasibility.
  • Serve as a senior technical resource within the NOC Managed Services model, providing Tier 3 escalation support for complex compute and virtualization issues.
  • Execute compute change management activities, including VM lifecycle management, hypervisor upgrades, cluster rebalancing, patching, and server refresh activities.
  • Support the transition to a self-healing infrastructure model through compute-layer automation using PowerShell, Ansible, Terraform, runbook creation, and monitoring improvements.
  • Manage vulnerability reviews and patch planning for servers, hypervisors, and management-plane components.
  • Collaborate with the client's Infrastructure Manager, Associate NOC Manager, and clinical application owners on change planning and clinical-window coordination.
  • Contribute to weekly, monthly, and quarterly governance reporting through the Service Delivery Manager.
  • Mentor junior compute engineers and NOC staff.

Required Qualifications

  • 13–14 years of experience.
  • Deep technical knowledge and hands-on experience with Server Administration, including Active Directory, Group Policy, DNS, DHCP, WSUS/SCCM, and Windows Failover Clustering.
  • Deep expertise in virtualization using VMware vSphere (ESXi, vCenter, HA/DRS), Microsoft Hyper-V, Nutanix AHV, or comparable platforms, including cluster design, capacity planning, and operational troubleshooting.
  • Experience with discovery and inventory tools such as Device42, Lansweeper, ServiceNow Discovery, or comparable platforms.
  • Experience performing infrastructure assessments in healthcare, financial services, or other regulated environments.
  • Familiarity with healthcare clinical application hosting patterns, including EMR/EHR, PACS/imaging archive, and HL7/FHIR integration engine hosting.
  • Experience with backup platforms such as Veeam, Commvault, Rubrik, Cohesity, or comparable technologies.
  • Experience with compute-layer monitoring platforms such as SolarWinds SAM, Nagios, Datadog, ManageEngine OpManager, or comparable solutions.
  • Experience with hyperconverged infrastructure, including Nutanix, VxRail, HPE SimpliVity, or comparable platforms.
  • Strong experience with VMware vSphere, vCenter, ESXi, and underlying infrastructure.
  • Proficiency in PowerShell scripting for automation and administrative tasks.
  • Experience with Windows 10/11 tuning for virtual desktop environments.
  • Knowledge of load balancing, security policies, MFA integrations, and session management.
  • Experience with Microsoft Entra hybrid identity patterns, including domain-joined servers, Entra Connect, and hybrid Kerberos/certificate flows.
  • Strong analytical and problem-solving capabilities.
  • Excellent communication and stakeholder management skills.
  • Ability to work independently and manage high-severity incidents under pressure.
  • Collaborative team-oriented mindset.

Preferred Qualifications

  • VMware Certified Professional – Desktop and Mobility (VCP-DTM) or higher.
  • Experience with hybrid VDI solutions (on-premises and cloud, such as Horizon Cloud on Azure/AWS).
  • Exposure to Azure Virtual Desktop (AVD).
  • ITIL Foundation certification or knowledge of change, incident, and problem management frameworks.
  • Red Hat RHCE or comparable Linux certification.
  • Nutanix NCP or comparable HCI certification.

What Makes HTC A Great Place To Build Your Future

HTC Global Services wants you to join our team. Come build new things with us and advance your career. At HTC Global, you’ll collaborate with experts, work alongside clients, and be part of high-performing teams driving success together. You’ll have long-term opportunities to grow your career and develop skills in the latest emerging technologies.

At HTC Global Services, our employees have access to a comprehensive benefits package. Benefits can include Group Health (Medical, Dental, and Vision), Paid Time Off, Paid Holidays, 401(k) matching, Group Life and Disability insurance, Professional Development opportunities, Wellness programs, and a variety of other perks.

Our success as a company is built on inclusion and diversity. HTC Global Services is committed to providing a workplace free from discrimination and harassment, where every employee is treated with dignity and respect. We celebrate differences and believe that diverse cultures, perspectives, and skills drive innovation and success. HTC is an Equal Opportunity Employer and a proud National Minority Supplier. We seek to empower each individual, fostering an environment where everyone feels valued, included, and respected.

#LI-ST1 #Hiring #LI-Onsite 

About the Company

H

HTC Global Services Inc

Shaping careers since 1990 - our long tenured employees are a testimony of the work culture. Join our global employee base of 12,000 and help us bring human expertise to tech in order to deliver purposeful solutions that amplify value.
COMPANY SIZE
1,000 to 1,499 employees
INDUSTRY
Computer/IT Services
FOUNDED
1990
WEBSITE
https://www.htcinc.com/