Senior Community Program Specialist- CCS/ECM -Family Health Services-Limited Term (OPEN)

Senior Community Program Specialist- CCS/ECM -Family Health Services-Limited Term (OPEN)

Salary

$50.67 - $63.30 Hourly

Location

County of San Mateo, CA

Job Type

Limited Term

Job Number

Posting Only

Department

Family Health Services

Opening Date

06/11/2026

Bargaining Unit

35

• Description
• Benefits
• Questions

Description

The County of San Mateos Family Health Services Department is seeking a Senior Community Program Specialist to join our team! Family Health Services (FHS) is a division within San Mateo County Health that serves primarily families and children working towards their goals of improved health and brighter futures. This position is in the California Children's Services (CCS) Program.The Senior Community Program Specialist will play an integral role in supporting the development, design, and implementation of a new CalAIM program called Community Supports. This position will also support building a billing infrastructure into an Electronic Health System to create a more efficient and streamlined billing method and encounter reporting for the Enhanced Care Management and Community Supports program, while also assisting in the Claims process to ensure optimal and accurate reimbursement from the Payer. This position will be responsible for the Community Supports outreach and delivery and will also receive and process the CS Caregiver invoices on the back end to support the new program and a new process. This role will have analytic responsibilities involving quality improvement, establishing new efficient and innovative systems and processes, and supporting the overall establishment and expansion of CalAIM within California Children's Services.The Family Health Services Senior Community Program Specialist is expected to advance the goals and priorities of California Children's Services- Enhanced Care Management and Community Supports program through management of multiple projects and improvement efforts. The position will report to the Senior Community Program Supervisor and will work closely with the CCS Clinical Services Manager on multiple quality improvement projects.

The ideal candidate will have the following knowledge, skills and abilities:

• Be self-directed, take initiative and be solutions driven, with strong attention to detail.
• Have excellent written and verbal communication skills.
• Have 2-3 years of experience in quality improvement work.
• Be able to analyze, interpret data and foster data-driven decision making.
• Be able to utilize modern computing systems (Microsoft applications, Adobe), web-based technologies and productivity software, especially SharePoint; proficiency with Visio and Power BI is a bonus.
• Demonstrate the ability to develop strong, collaborative working relationships with organizations and individuals from diverse backgrounds.
• Possess the capacity to manage projects while focusing on a variety of assignments simultaneously, organizing and reshuffling priorities while maintaining deadlines and due dates.
• Possess knowledge of public health service delivery for children, youth, and families from diverse backgrounds and cultures.
• Be able to organize and reshuffle priorities while maintaining deadlines and due dates.
• Have experience with improvement systems.

The preferred candidate will possess a Master's degree in Public Health or related field.

The current Full-Time, limited term Senior Community Program Specialist position.

Note: This is a limited term, at-will position. Limited Term Employees are assigned to assignments not to exceed three years. They receive medical and dental benefits, similar to regular employees, and a defined contribution retirement plan.

Examples Of Duties

Duties may include, but are not limited to, the following:

• Direct and review the work of program staff.
• Plan, develop and maintain plans for a program or a major function of a program.
• Develop and implement planning and research methodology that serves to identify service needs and priorities including the development of survey instruments for use in data collection.
• Collect and analyze data and develop a community profile on specific programs.
• Identify and pool existing resources in the community.
• Implement a contract management system for service providers assigned to ensure compliance with individual project goals and overall program goals.
• Analyzes changes in regulations; evaluates the impact upon program operations and drafts policy and procedural changes as required.
• Arrange and/or provide assistance or staff services to service providers, community groups and other special interest groups.
• Coordinate and work with agencies and individuals in a specific community program to identify problems or facilitate program goals.
• Organize and coordinate workshops, meetings, or sessions for individuals and groups in the community involved in specific programs.
• Evaluate specific projects, project goals, program goals and client impact.
• Coordinate specific components of a service-delivery system by identifying, researching and analyzing potential or available resources, by mobilizing resources through preparation of required documents and materials and by maintaining functional and supporting linkages among service providers.
• Provide technical assistance and consultation to the related agencies, community groups and other interest groups.
• Hold meetings, provides information, identify gaps in services and determine clients needs.
• Prepares a variety of correspondence, periodic and special reports, informational publications, program documentation, policies, procedures and other written materials.
• Perform related duties as assigned.

Qualifications

Note: The level and scope of the knowledge and skills listed below are related to job duties as defined under Distinguishing Characteristics.

Knowledge of:

• Basic supervisory principles and practices.
• Principles, practices, and administrative requirements of the program to which assigned.
• Contemporary social, political and economic trends and problems related to community services.
• Principles of social planning and program development related to community services.
• Specialized technical knowledge related to assigned program area.
• Monitoring and evaluating systems for community services programs.
• Formulation and function of community and volunteer organizations.
• Current social and community needs.
• Principles and practices in community development and services planning.
• Methods applied to the collection and evaluation of statistical data.
• Principles of community organization.
• Applicable federal, state and local laws, rules and regulations and County and program policies and guidelines.
• Computer applications related to the work.
• Office administrative practices and procedures, including records management and the operation of standard office equipment.

Skill/Ability to:

• Plan, assign, direct and review the work of others.
• Train, coach and instruct others.
• Prepare concise reports and recommendations.
• Plan, organize, promote and coordinate diverse community program activities.
• Make independent judgments and work independently.
• Prepare concise reports and recommendations.
• Communicate effectively in writing and orally.
• Coordinate multiple facets of a program function.
• Interpret rules, regulations and guidelines at all government levels.
• Compile, analyze and interpret data using statistical and research techniques.
• Establish and maintain cooperative working relationships with members of other departments and diverse community groups.
• Plan, organize, promote and coordinate diverse community program activities.

Education and Experience:

Any combination of education and experience that would likely provide the required knowledge, skills and abilities is qualifying. A typical way to qualify is

• Five years of experience in an organization providing social services, which has included responsibility for community service development such as planning, evaluating, monitoring or coordinating projects.

Application/Examination

This is a limited term recruitment. Anyone may apply. Responses to the supplemental questions must be submitted in addition to our regular employment application form. A resume will not be accepted as a substitute for the required employment application and supplemental questionnaire.

Application materials will be reviewed after the final filing date and well-qualified candidates will be contacted by the department for an interview.

IMPORTANT: Applications for this position will only be accepted online. If you are currently on the Countys website, you may click the "Apply" button. If you are not on the Countys website, please go to https://jobs.smcgov.org/ to apply. Online applications must be received by the Human Resources Department before midnight on the final filing date.

About the County

San Mateo County is centrally located between San Francisco, San Jose, and the East Bay. With over 750,000 residents, San Mateo is one of the largest and most diverse counties in California and serves a multitude of culturally, ethnically, and linguistically diverse communities.

The County of San Mateo, as an employer, is committed to advancing equity to ensure that all employees are welcomed in a safe and inclusive environment. The County seeks to hire, support, and retain employees who reflect our diverse community. We encourage applicants with diverse backgrounds and lived experiences to apply. Eighty percent of employees surveyed stated that they would recommend the County as a great place to work.

The County of San Mateo is an equal opportunity employer. We seek to hire, support, and retain employees who reflect our diverse community.

We encourage applicants with diverse backgrounds and lived experiences to apply.

Talent Acquisition Analyst: Debbie Kong (06112026) (Senior Community Program Specialist - G228)

We invite you to explore our Benefits-at-a-Glance page for a snapshot of the comprehensive and competitive benefits available to eligible employees of the County of San Mateo. From health and wellness to financial security, our benefits are designed to support you at every stage of your career. (Please note that benefits are subject to change.)

In addition to core benefits, the County is proud to offer a variety of wellness and professional development programs to help you grow both personally and professionally. Most of these enriching opportunities are available during work hours and come at no cost to you.

As a County employee, you'll also be covered by the federal Social Security system, earning valuable retirement benefits based on your salary and years of service.

01

IMPORTANT: Applicants for this position are required to submit responses to the supplemental questions below. Your responses will provide detailed information about your background and experience related to this position. This information will weigh heavily in the application screening by the subject matter experts and will also be used in the selection process. Answer the questions completely, paying attention to the multi-parts of the questions. While being thorough and detailed, also be concise. Your strategic use of language as well as neatness, clarity of expression, attention to detail, proper use of grammar and the ability to follow instructions will be considered in the evaluation process. A resume will not be accepted as a substitute for your responses.

• I have read and understand this important information. Proceed to supplemental questions.

02

Describe your experience evaluating data and/or programs and determining the need for change. Provide one specific situation, your recommendation and the results. Be specific.

03

What is your experience with Quality Improvement Work as it relates to a public health or social service setting, and provide one specific example of a QI initiative or process that you helped to implement and the outcome.

04

Describe your commitment to growth and development. What is your approach to learning something new? How are you developing yourself in ways you understand would be relevant for this position? Be specific.

Required Question

Employer County of San Mateo

Address County of San Mateo Human Resources Department

500 County Center, 4th Floor

Redwood City, California, 94063-1663

Phone (650) 363-4343

Website https://jobs.smcgov.org