Job Summary
Prepare, ship, receive and schedule delivery of products; ensure timely delivery of sets and pick up/return loaner sets; field customer questions and direct to appropriate Branch personnel. Update and maintain associated databases and client files.
Essential Duties & Responsibilities
Arrange merchandise for transport (on delivery and return)
Arrange merchandise at customer locations
Read maps, and route configuration
Drive vehicle in order to deliver medical supplies
Perform safety inspections in transportation setting
Load, unload, or stack containers, materials, or products
Maintain records, reports, or files
Plan or organize work
Provide customer service in surface transportation
Service vehicle with water, fuel, or oil
Use vehicle repair tools or safety equipment
Record sales or delivery information on daily sales or delivery record
Maintain transportation cleanliness, organization and maintenance
Field customer complaints, address and communicate as necessary to Branch team members
Create and/or review lists of delivery and pick-ups
Arrange merchandise and materials to customers (for direct use and consignment)
Record transactions and issues on customer receipts
Implement and support Quality initiatives throughout branch.
Participate with On-call rotation
Qualifications and Work Experience Required
Valid Drivers license with good driving record
Occasional use of personal automobile
Demonstrated skills in providing customer services. This includes meeting quality standards for services
Demonstrated knowledge of principles and methods for moving medical products
Demonstrated phone skills
Must be proficient using computer software
Demonstrated interpersonal skills with ability to successfully communicate verbally and in writing
Must have the ability to lift, push, pull and carry up to 50 lbs.
High School diploma