Senior Cash Collections Specialist Accounts Receivable

Role & Responsibilities

DASSAULT SYSTEMES, the 3DEXPERIENCE Company, provides businesses and people with virtual universes to imagine sustainable innovations. Serving over 250,000 clients in 11 industries, from high-tech to life sciences, fashion to transportation, we help businesses and people around the world to create sustainable innovations for today and tomorrow

Our team has an immediate opening for a Cash Collections Specialist (Accounts Receivable) in our Waltham, MA office (onsite role). This role is responsible for activities related to Cash Collections as well as some account reconciliations, credit card payments, refund requests, and online sales. To monitor and coordinate the interface and all Accounts Receivable / Cash Collections activities in coordination with our Cash Applications team located in India

Collections & Portfolio Management

• Ensure the collection of outstanding receivables for a high-volume portfolio of key accounts and partners, while maintaining a high standard of client relationship and adherence to payment terms.
• Proactively follow up with clients via phone and email to secure timely payments, prevent escalations, and resolve potential issues at an early stage.
• Reduce overdue balances, DSO, and bad debt provisions through prioritized and accurate portfolio management.
• Negotiate payment arrangements and escalate high-risk accounts in a timely and structured manner to Credit Management
• Operate in compliance with federal, state, and local debt collection regulations, including the Fair Debt Collection Practices Act (FDCPA).

Reconciliations

• Perform regular account reconciliations (debits/credits) to ensure alignment between customer accounts and internal financial records.
• Investigate and resolve discrepancies, unapplied cash, and billing disputes with a high degree of accuracy.
• Dispute Management & Cross-Functional Collaboration
• Handle disputes in close collaboration with internal teams - Order Management, Billing, Credit Control, and Sales - to accelerate resolution and minimize revenue at risk.
• Act as a key liaison between external customers and internal departments, ensuring issues are addressed promptly and professionally.
• Build and maintain trust-based relationships with customers, partners, and senior-level stakeholders across a complex external ecosystem.
• Forecasting, Reporting & Closing
• Deliver monthly and quarterly cash forecasts with a high degree of accuracy to Geo local management
• Prepare and maintain aging reports, KPI dashboards, and ad-hoc analyses for management review.
• Participate actively in month-end and quarter-end closing tasks, including AR reporting and bad debt provision calculations.
• Analyze collection trends, DSO evolution, and customer payment behaviors to identify improvement opportunities and provide ad-hoc and/or quarterly analytics to Management

Qualifications - Internal

• Bachelors' Degree, preferred but not required
• 4+ years of experience in Cash Collections with an international portfolio preferred
• B2B Cash Collections experience
• Experience working with a team that is located across the country and internationally
• Experience within the software industry is preferred
• Strong command of collection tools, with particular expertise in Sidetrade.
• Advanced proficiency in MS Office, especially Excel (pivot tables, data analysis, reporting).
• Prior experience with ERP and CRM systems, as well as exposure to customer portals.
• Solid understanding of general accounting principles and ability to reconcile accounts.
• Familiarity with DSO metrics, cash forecasting methodologies, and order-to-cash (O2C) processes.
• Working knowledge of the Fair Debt Collection Practices Act (FDCPA) and applicable debt collection regulations.
• Exceptional written and verbal communication skills, with the ability to engage effectively with internal teams, external customers, and senior-level stakeholders.
• Customer-oriented with a professional, solution-driven approach to complex and sensitive financial situations.
• Highly results-driven, with a strong sense of ownership, accountability, and attention to detail.
• Ability to work independently and manage competing priorities in a fast-paced, international environment.
• Collaborative team player with strong cross-functional coordination skills.