Senior Customer Service Representative (Onsite)
Pay: $21.00/HR
Schedule: Monday - Friday, 8:00 AM - 4:30 PM
Weekends Off
We are seeking dependable and customer-focused professionals for an onsite Senior Customer Service Representative opportunity supporting a high-volume call center environment. This role serves as the first point of contact for program applicants and recipients, assisting with program information, account support, and general service-related inquiries.
The ideal candidate will bring strong communication skills, compassion, and the ability to actively listen while resolving customer concerns efficiently and professionally. Success in this role requires outstanding attendance, strong problem-solving abilities, and the ability to work in a structured, fast-paced environment handling high call volumes.
Important Requirement: Candidates must be able to pass a 30+ WPM typing test.
Key Responsibilities
* Answer inbound calls from program applicants and recipients regarding social service programs
* Serve as the first point of contact for customer inquiries and account-related questions
* Accurately document all customer interactions and case details
* Follow established scripts and procedures to ensure compliance and consistency
* Provide clear, complete, and accurate information based on full understanding of program requirements
* Identify and communicate trends in caller concerns and recurring issues to call center leadership
* Handle difficult customer situations with professionalism, empathy, and strong conflict resolution skills
* Maintain confidentiality and appropriately manage sensitive information
* Meet and exceed daily productivity, quality, and customer service performance standards
What You Receive
* Paid training
* Monday through Friday schedule
* Weekends off
* Stable work environment
* Opportunity to grow within a professional customer service team
What Makes You Successful
* Strong work ethic demonstrated through attendance, punctuality, and reliability
* Ability to explain complex information clearly and concisely
* Excellent written and verbal communication skills
* Strong problem-solving and critical thinking abilities
* Previous customer service experience
* Ability to navigate multiple software systems and research solutions quickly
* Passion for helping people and guiding them toward the best resolution
* Calm and professional conflict resolution skills with frustrated callers
* Ability to work full shifts in a structured, high-volume call center environment
Requirements
* Must be at least 18 years of age or older
* High School Diploma or equivalent required, with a minimum of 6 months of call center experience
* Associate degree or higher may substitute for the required call center experience
* Must be able to pass a 30+ WPM typing test
If you are dependable, detail-oriented, and thrive in a customer-focused environment, we would love to speak with you.
Throughout the past 35+ years, MMC, one of the most trusted names in workforce management services, has successfully delivered strategic solutions to large and small businesses in numerous industries.
We have built our reputation on partnering with our clients and candidates to achieve the desired results. Our recruiting professionals have extensive experience matching the right candidate, to the right client, for the right position. We provide the best opportunities to the most talented candidates in a multitude of industries.
MMC is a privately owned business with corporate headquarters in Irving, Texas. With 2,000+ employees, working in 40+ states, MMC is able to support all United States locations, and some international locations.
We appreciate your interest in reviewing this particular position and we encourage you to visit our website where you can always search and apply for opportunities at www.mmcgrp.com
Benefits with MMC Group
MMC offers health insurance plans for our active candidates on assignment, including:
Join MMC and enjoy the support of a team that values your well-being, both on and off the job!
MMC strives to ensure all job postings confirm details of the position, the rate of pay, and acknowledge that medical benefits are offered.
Get started on your career journey today! Apply to become a part of the MMC Team!
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.