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Senior Business Systems Analyst - STAR Operations: 26-00939

Akraya Inc.

San Francisco, CA

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JOB DETAILS
SALARY
$70–$75 Per Hour
SKILLS
Amazon Web Services (AWS), Analysis Skills, Behavioral Interviewing, Business Processes, Business Solutions, Cross-Functional, Customer Satisfaction, Customer Support/Service, Help Desk, Incident Management, Leadership, Microsoft SQL Server, On Call, Operational Audit, Oracle Database, Problem Solving Skills, Production Support, Systems Analysis, Technical Recruiting, Technical Writing
LOCATION
San Francisco, CA
POSTED
30+ days ago
Primary Skills: Incident Management (Expert), Query Writing (Expert), Production Support (Advanced), Shift Work Adaptability (Intermediate), AWS Architecture (Advanced)
Contract Type: W2 Only 
Duration: 18+ Months  
Location: San Francisco, CA
Pay Range: $70 - $75 per hour on W2

Job Summary:
In this role, the Senior Business Systems Analyst will provide critical support and enhancement for STAR operations and applications across all districts and the Board of Governors. The analyst will ensure optimal functionality and user satisfaction through high-quality customer service, technical expertise, and pro-active system monitoring. The position includes shift work in a dynamic, 24x7 help desk environment.

Key Responsibilities:
  • Analyze and resolve application and infrastructure issues, providing customer guidance and support.
  • Collaborate with cross-functional teams to solve business and system issues, and enhance operational efficiency.
  • Develop, review, and update training and technical documentation for STAR processes and applications.
  • Perform rigorous testing and system health checks for STAR applications.
  • Gain an in-depth understanding of STAR business processes and the inter-dependencies of related systems.
Must-Have Skills:
  • Proficiency in incident management and advanced query writing (Oracle, SQL Server, Redshift).
  • Experience with production support including Level 1 and 2.
  • Flexibility for shift work including after-hours, weekends, and on-call rotations.
Industry Experience Required:
  • Must have experience in both on-premises and cloud-based applications, particularly with AWS services.
This role requires the ability to handle a rotational shift schedule within specified hours and a proven track record in a high-paced, deadline-driven environment. Candidates should be prepared for both semi-technical and behavioral interviews

ABOUT AKRAYA
Akraya is an award-winning IT staffing firm consistently recognized for our commitment to excellence and a thriving work environment. Most recently, we were recognized Stevie Employer of the Year 2025, SIA Best Staffing Firm to work for 2025, Inc 5000 Best Workspaces in US (2025 & 2024) and Glassdoor's Best Places to Work (2023 & 2022)!

Industry Leaders in Tech Staffing
As Talent solutions provider for Fortune 100 Organizations, Akraya's industry recognitions solidify our leadership position in the IT staffing space. We don't just connect you with great jobs, we connect you with a workplace that inspires!

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About the Company

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Akraya Inc.