Senior Business Systems Analyst, Enterprise Data

Now is the time to join PDS Health. You will have opportunities to learn new skills from our team of experienced professionals. If you're ready to take your career to the next level and gain valuable experience, apply today!

We are dedicated to transforming experiences for our patients, clinicians, and team members through innovative, enterprise-wide digital solutions. The Senior Business Systems Analyst (Sr. BSA) is a strategic delivery enabler responsible for leading complex analysis efforts across enterprise data platforms and cross-functional initiatives. This role operates with a high degree of autonomy, translating business strategy into scalable, well-structured, and testable requirements that drive measurable business value.
The Sr. BSA for the Enterprise Data Team plays a critical role in strengthening product delivery maturity, improving sprint predictability, mentoring junior analysts, and ensuring enterprise solutions are architecturally sound, integration-aware, and aligned to governance standards.

Responsibilities

• Lead discovery efforts for complex, cross-platform initiatives involving multiple stakeholders and enterprise systems.
• Translate strategic business objectives into structured epics, features, and detailed user stories.
• Define functional and non-functional requirements including performance, security, compliance, and data considerations.
• Evaluate upstream and downstream system impacts, integrations, and enterprise architecture implications.
• Partner with Product Managers and Product Owners to shape solution approaches before development begins.
• Own backlog quality for assigned product areas, including but not limited to Marketing, Finance, Epic systems, ensuring stories are clear, testable, and value-driven.
• Facilitate backlog refinement sessions and drive clarity on scope, sequencing, and dependencies.
• Anticipate risks, identify gaps, and proactively resolve ambiguity before sprint execution.
• Serve as a quality gate to ensure stories meet enterprise standards prior to development.
• Perform advanced functional validation and scenario-based testing for complex features.
• Lead UAT coordination and business validation for major releases.
• Ensure acceptance criteria fully align to business outcomes and regulatory requirements.
• Partner with Enterprise Data engineering and QA teams to resolve defects and clarify requirements.
• Analyze current-state processes and design optimized future-state workflows.
• Identify automation, AI, and workflow improvement opportunities across enterprise platforms.
• Support KPI definition and ensure requirements are traceable to measurable business outcomes.
• Contribute to post-release evaluation and continuous improvement efforts.
• Mentor Business Systems Analysts and provide guidance on structured analysis techniques.
• Improve documentation standards, templates, and analysis best practices.
• Act as a subject matter expert for Enterprise data platform, not limited to Marketing, Finance, Epic systems.
• Serve as a trusted advisor to stakeholders during complex decision-making discussions.

Required

• 6+ years of experience as a Business Analyst, Systems Analyst, or related enterprise IT role.
• Bachelor’s degree in Information Systems, Computer Science, Business, or related field (or equivalent experience).
• Proven experience leading analysis efforts for complex, cross-functional enterprise initiatives.
• Strong experience writing epics, features, and user stories with detailed acceptance criteria.
• Experience working in Agile delivery models (Scrum, Kanban, SAFe environments).
• Demonstrated ability to evaluate integrations, data impacts, and system dependencies.
• Strong facilitation, communication, and stakeholder management skills.

Preferred

• Experience in healthcare, dental, or other regulated industries.
• Experience with Epic (EHR) systems, including experience analyzing workflows, reporting structures, and data integrations.
• Working knowledge of enterprise systems, APIs, integrations, and cloud-based applications.
• Experience in data-driven environments such as Enterprise Data Warehouse (EDW), analytics, or reporting platforms.
• Strong working knowledge of SQL with the ability to query, validate, and analyze data.
• Experience working in Snowflake or similar cloud-based data warehouse platforms
• Working knowledge of APIs, integrations, and cloud-based architecture principles.
• Proficiency in Jira, Confluence, Azure DevOps, or similar tools.
• Experience defining KPIs and supporting value realization tracking.
• Interest in progressing toward Product Owner or Product Manager roles.

Knowledge/Skills/Abilities

• Broad knowledge of 1-2 areas of focus in clinical or business application specialty area(s). Knowledge of systems and functions, including design, development, implementation, user support and training, maintenance, quality assurance, and system testing and evaluation.

• Ability to apply skills as a seasoned applications professional to projects of medium size at all levels of complexity, or portions of large projects.

• Experienced professional who knows how to apply theory and put it into practice with in-depth understanding of the professional field; independently performs the full range of responsibilities within the function; possesses broad job knowledge; analyzes problems / issues of diverse scope and determines solutions.

• Strong problem-resolution skills, with the ability to quickly diagnose problems, and develop, test, and implement appropriate and effective solutions in a timely manner.

• Strong interpersonal skills, with the ability to effectively, train, support, and work collaboratively with users of information systems at all professional and technical levels.

• Detail oriented, with proven organizational skills and the ability to effectively manage time, prioritize tasks, and see projects through to completion on deadline.

• Strong written and verbal communications skills, with the ability to convey technical information and instructions to all levels of application users in a specific, clear, and concise manner.

• Strong analytical skills and knowledge in documentation and reporting, with the ability to design and execute tests, analyze system performance data, and produce substantive reports and analyses.

• Ability to work with senior staff and managers, serving as a technical resource and providing advice and counsel on issues of functionality, efficiency, cost-effectiveness, policy, and performance.

• Understanding in the implementation and/or maintenance of EHR systems. 

• Technical expertise in subject matter areas demonstrated by documented experience in analysis, process design and workflow, research, installation/implementation and support of EHR systems. 

• IT or functional experience in one or more of the following areas is required: clinical, revenue, or operations.

• Ability to independently prioritize work assignments, meet deadlines and manage multiple projects and/or priorities. 

• Ability to multi-task effectively without compromising the quality of the work.

• Excellent interpersonal, oral and written communication skills.

• Detail-oriented, organized, process focused, problem solver, proactive, ambitious, customer service focused.

• Ability to draw conclusions and make independent decisions with limited information.

• Ability to respond to common inquiries from customers, staff, regulatory agencies, vendors, and other members of the business community.

• Self-motivated, reliable individual capable of working independently as well as part of a team.

Benefits

• Medical, dental, and vision insurance
• Paid time off
• Tuition Reimbursement
• 401K
• Paid time to volunteer in your local community

PDS Health is an Equal Opportunity Employer. We celebrate diversity and are united in our mission to create healthier and happier team members.