Senior Bilingual Customer Service Representative, Remote CSR

We are seeking Senior Customer Service Representatives to support Virginia Medicaid and CHIP members by providing accurate information about managed care plans, eligibility, enrollment, and program services. Throughout the past 35+ years, MMC, one of the most trusted names in workforce management services, has successfully delivered strategic solutions to large and small businesses in numerous industries.

Senior Bilingual Customer Service Representative, Remote CSR
Position: Sr. CSR, Client Support
Pay Rate: $17.46 per hour
Language: Bilingual English/Spanish
Location: Remote, Work from Home, candidates must reside in Virginia
Schedule: Must be available to work Eastern Time Zone hours
Equipment: Client-provided equipment
 
Position Overview
Our client has partnered with federal, state, and local governments for over 45 years to help communities access critical health and human services. We are seeking Senior Customer Service Representatives to support Virginia Medicaid and CHIP members by providing accurate information about managed care plans, eligibility, enrollment, and program services.
 
Key Responsibilities

• Respond to inbound and outbound customer inquiries by phone and other communication channels.
• Provide accurate information regarding Medicaid eligibility, enrollment, benefits, services, and program requirements.
• Assist with enrollment, disenrollment, and other program transactions.
• Research and resolve complex or escalated customer issues.
• Review beneficiary and case information across multiple systems.
• Maintain current knowledge of program policies, procedures, and compliance requirements.
• Accurately document customer interactions and case activity.
• Meet established productivity, quality, and performance standards.
• Maintain confidentiality of customer and program information.

 
Qualifications

• Bilingual in Spanish
• High school diploma or GED required.
• Minimum 1 year of relevant professional or customer service experience.
• Strong communication, customer service, research, and problem-solving skills.

 
Training and Schedule
Training: Monday through Friday, 8:00 AM to 4:30 PM ET
Training Duration: 4 weeks, followed by approximately 2 to 3 weeks of nesting
Hours of Operation: Monday through Friday, 8:00 AM to 7:00 PM ET


Expected Shift: Approximately 10:30 AM to 7:00 PM ET, subject to change
100% attendance is required during training and nesting. No scheduled time off can be accommodated during the training period. Employees must remain on camera throughout training and nesting.
 
Work-From-Home Requirements

• Reliable high-speed wired home internet is required.
• Preferred minimum speed is 50 Mbps download and 20 Mbps upload.
• Cellular or mobile-based internet service is not permitted.
• Proof of internet speed may be required.
• Client equipment will be shipped via FedEx and requires a signature upon delivery.

 
If you are a customer service professional interested in supporting individuals accessing important Medicaid healthcare services, we encourage you to apply.
 
 Throughout the past 35+ years, MMC, one of the most trusted names in workforce management services, has successfully delivered strategic solutions to large and small businesses in numerous industries.

We have built our reputation on partnering with our clients and candidates to achieve the desired results. Our recruiting professionals have extensive experience matching the right candidate, to the right client, for the right position. We provide the best opportunities to the most talented candidates in a multitude of industries.

MMC is a privately owned business with corporate headquarters in Irving, Texas. With 2,000+ employees, working in 40+ states, MMC is able to support all United States locations, and some international locations.

We appreciate your interest in reviewing this particular position and we encourage you to visit our website where you can always search and apply for opportunities at www.mmcgrp.com

Benefits with MMC Group
MMC offers health insurance plans for our active candidates on assignment, including:

• Medical, dental, and vision coverage
• Life and disability insurance
• Additional voluntary benefits

Join MMC and enjoy the support of a team that values your well-being, both on and off the job!

MMC strives to ensure all job postings confirm details of the position, the rate of pay, and acknowledge that medical benefits are offered.

Get started on your career journey today! Apply to become a part of the MMC Team!

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.