Senior Benefits Specialist

• Minimum of five years of progressively responsible human resources experience, with at least three years focused on benefits administration, leave management (FMLA, FAMLI, LOA), retirement programs, and workers’ compensation.​
• Demonstrated experience serving as a subject matter expert for benefits and leave programs, including complex case management and policy interpretation.​
• Hands-on experience administering FMLA, FAMLI, and other LOA programs for hourly and salaried employees, including multi-state environments, preferred.​
• Strong knowledge of HR employment law, policies, practices, and benefit plans, including ERISA, COBRA, ACA, HIPAA, and OSHA requirements.​
• Proficiency in HRIS/payroll systems, including configuration, testing, and reporting related to benefits and leaves.​
• Advanced skills in the Microsoft Office suite (Word, Excel, PowerPoint, Outlook), including use of Excel for analytics and reporting.​
• Experience in a non-profit organization, U.S. government service contracts, and/or working with individuals with disabilities preferred.

• Valid driver’s license and good driving record, with necessary insurance coverage if operating an agency vehicle.​
• Must pass a background check per company requirements.​
• Excellent customer service and communication skills, with the ability to coach and influence employees and leaders at all levels while maintaining confidentiality.​
• Strong organizational skills, attention to detail, and data accuracy, with proven ability to manage multiple priorities and deadlines in a fast-paced environment.​
• Ability to work independently with minimal supervision, exercise sound judgment, and escalate appropriately.

• Oversee day-to-day administration of benefit programs, ensuring accurate eligibility, enrollment, changes, and terminations in the HRIS/payroll system and carrier platforms
• Serve as the primary point of escalation for complex benefit inquiries and issues, resolving problems and coordinating with brokers and vendors as needed.
• Lead the preparation and distribution of clear communication materials regarding benefits updates, open enrollment, deadlines, wellness offerings, and plan changes.
• Design and facilitate employee education sessions, tools, and resources to help employees understand and maximize their benefits and wellness resources.
• Partner with Payroll to ensure accurate benefit deductions, arrears management, and reconciliation.
• Administer and oversee FMLA, FAMLI, and other LOA programs, including intake, eligibility review, approvals/denials, tracking, case documentation, and return-to-work coordination for hourly and salaried employees.
• Communicate leave rights and responsibilities to employees and supervisors in accordance with policy and applicable laws, providing coaching on complex scenarios.
• Maintain accurate and confidential leave records, ensuring timely updates in HRIS and Payroll for pay, benefits, and status changes.
• Partner with HR Manager and Operations on difficult cases, including intermittent leave, overlapping leaves, and potential ADA accommodations.
• Lead the administration of workers’ compensation claims, including timely incident intake, coordination with third-party administrators, and communication with employees, supervisors, and safety personnel.
• Maintain and validate the OSHA 300 log and related records, ensuring compliance with regulatory requirements and accurate reporting.
• Ensure benefits and leave administration practices comply with applicable regulations (ERISA, FMLA, FAMLI, COBRA, ACA, HIPAA, OSHA) and internal policies.
• Support and often lead preparation for internal and external audits, including documentation gathering, sample testing, and corrective action follow-up.
• Prepare and maintain regular and ad hoc benefit and leave-related reports, metrics, and analysis for HR leadership and organizational stakeholders.
• Partner with brokers, carriers, and third-party administrators, participating in plan renewals, implementation of new programs, and ongoing issue resolution.
• Lead annual open enrollment activities, including system setup/testing, creation of communication materials, scheduling and hosting of information sessions, employee support, and post-enrollment reconciliation.
• Participate in and/or lead HR projects related to benefits, wellness, safety, and HRIS process improvements.
• Contribute content related to benefits, wellness, and safety to internal communications (newsletters, intranet, meetings) to promote understanding and engagement.
• Perform other duties as assigned.

• Adequate ability for conversation, telephone use, and emergency information systems.
• Ability to be independently mobile on all surfaces and in all situations.
• Ability to move safely about the work area.
• Ability to retrieve items from high and low areas.
• Ability to perceive size, discrimination, temperature, shapes, and/or textures.
• Physical stamina to work at least 8 hours per day.

• Adaptability to change and ability to follow through on assignments independently.​
• Strong organizational skills and attention to detail.​
• Effective oral and written communication skills.​
• Ability to maintain confidentiality and good attendance.​
• Conflict resolution and decision-making abilities.​
• Ability to exercise sound judgment to maintain a safe work environment.

• Other duties as assigned.

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