Senior Benefits Specialist, Employee Experience & Insights

Our UPMC Corporate Benefits team has an exciting opportunity as a Senior Benefits Specialist, Employee Experience & Insights! This full-time position is based at the US Steel Tower and offers a hybrid work schedule.

The Senior Benefits Specialist, Employee Experience & Insights plays a critical role in shaping how employees understand, experience, and value their benefits. The specialist reports directly to the VP, Employee Benefits, Wellbeing, & HR Technology. They serve as a key resource for benefits leadership and functions as a liaison to the HR Innovation and Experience and Internal Communications teams.

The role blends benefits knowledge, employee experience analysis, communication strategy development, and a passion for leveraging technology to drive digital innovation. This role will lead strategies to translate complex programs in benefits and wellbeing into clear, engaging, and increasingly personalized employee experiences.

The ideal candidate is an innovator, team player, and life-long learner adept at translating the complex to the simplified and engaging employees along the way. Experience utilizing AI in HR a plus. Apply online today for your chance to join the team!

Responsibilities:

Benefits & Retirement Partnership:

• Serve as a senior individual contributor on the Employee Benefits team, supporting benefits and wellbeing as key elements of the Total Rewards portfolio
• Assist VP, Employee Benefits with communications planning and executive team updates• Partner with benefits and retirement subject matter experts to understand plan design, program changes, timelines, and compliance considerations.
• Support major initiatives such as annual open enrollment, mergers and acquisitions, vendor partnerships, new program launches, and ongoing program enhancements.
• Ensure communications accurately reflect benefit and retirement plan provisions, policies, and governing documents.

Employee Experience & Communications Liaison:

• Act as the primary connection between the Benefits team and HR Innovation and Experience and Internal Communications teams.
• Translate benefits and retirement strategies and technical information into clear, employee friendly messaging.
• Coordinate messaging, timing, channels, and audience targeting to maximize reach, engagement, and understanding.
• Align benefits and retirement communications with broader employee experience goals and enterprise communication standards.

Communications & Content Development:

• Lead development and coordination of benefits content across multiple channels (e.g., intranet, articles, campaigns, FAQs, toolkits.
• Support targeted communications based on employee demographics, life stages, roles, and utilization or participation goals.
• Develop manager ready talking points and leader resources as required.
• Use storytelling techniques to help employees understand the full value of their Total Rewards, including retirement readiness and long term financial wellbeing.

Digital & AI Enabled Communications:

• Continuously monitor emerging AI and technology trends and apply relevant innovations to enhance the effectiveness, personalization, and efficiency of benefits communications and work products

• Use digital tools and emerging AI enabled capabilities to enhance benefit communications and employee listening, such as:

• Synthesizing employee feedback, inquiries, and survey results

• Identifying themes and gaps in understanding across benefits and retirement programs

• Supporting more relevant and personalized messaging

• Partner with Benefits, Communications, and HR Technology teams to pilot and scale new tools that improve holistic employee experience.

Measurement & Continuous Improvement:

• Help assess the effectiveness of benefits and retirement communications using engagement, utilization, participation, and feedback data.

• Identify opportunities to improve clarity, engagement, and employee experience.

• Contribute insights to inform future benefits and retirement strategies and communication planning.

• Bachelor's degree in human resources, communications, marketing, business, or a related field, and five (5 years of progressive experience in employee benefits, HR technology, HR communications, employee experience, or a related role

• OR High school diploma and seven (7 years of progressive experience in employee benefits, HR technology, HR communications, employee experience or related role

• Strong ability to translate complex or technical information into clear, engaging communications.

• Experience working cross functionally with HR, communications, or employee experience teams.

• Strong organizational, project management, and collaboration skills.

• Experience supporting retirement programs (e.g., 401(k, 403(b, financial wellbeing initiatives within a large or complex organization is preferred.

• Experience supporting Open Enrollment or large scale HR initiatives if preferred

• Familiarity with multi-channel communications and audience segmentation is preferred.

• Interest in or exposure to digital tools, analytics, or AI enabled communication approaches is preferred.

Licensure, Certifications, and Clearances:

UPMC is an Equal Opportunity Employer/Disability/Veteran