Senior Associate Consultant

Location: Westwood, MADuration: 6-12 months contractMinimum years of experience: 5-7 yearsJob Description: Proven expertise in testing complex multi-language IVR flows Amazon Connect, and writing clear, effective test cases and documentation in both English and Spanish. Adept at working in Agile environments, leading defect triage discussions, and delivering detailed QA metrics, reports, and root cause analyses to support fast, high-quality software releases.

Senior Associate ConsultantAPN Consulting, Inc. is a progressive IT staffing and services company offering innovative business solutions to improve client business outcomes. We focus on high impact technology solutions in ServiceNow, Fullstack, Cloud & Data, and AI / ML. Due to our globally expanding service offerings we are seeking top-talent to join our teams and grow with us.Location: Westwood, MADuration: 6-12 months contractMinimum years of experience: 5-7 yearsJob Description: Proven expertise in testing complex multi-language IVR flows Amazon Connect, and writing clear, effective test cases and documentation in both English and Spanish. Strong experience in Test automation using Cyara, chatbot and NLU validation, and comprehensive end-to-end testing across mobile, IVR, and cloud contact center platforms. Skilled in coordinating with multilingual teams and clients across North and Latin American regions. Adept at working in Agile environments, leading defect triage discussions, and delivering detailed QA metrics, reports, and root cause analyses to support fast, high-quality software releases. Must have skills Contact Center Telephony, IVR CYARA Automation Testing Skilled in coordinating with multilingual teams and clients across North and Latin American regions. We are committed to fostering a diverse, inclusive, and equitable workplace where individuals from all backgrounds feel valued and empowered to contribute their unique perspectives. We strongly encourage applications from candidates of all genders, races, ethnicities, abilities, and experiences to join our team and help us build a culture of belonging.