Artificial Intelligence (AI), Authentication, Automation, Best Practices, Brokerage, Calendar Management, Change Management, Continuous Improvement, Cross-Functional, Customer Escalations, Customer Support/Service, Data Quality, Detail Oriented, Finance, Financial Services, Financial Systems, Global Financial Markets, Industry Standards, Liquidity, Metrics, Operational Improvement, Operational Strategy, Operations Management, Operations Processes, Performance Analysis, Problem Solving Skills, Process Development, Process Improvement, Resolve Customer Issues, Risk, Risk Management, Root Cause Analysis, Technical Operations, Time Management
Senior Associate, Client Processing
At BNY, our culture allows us to run our company better and enables employees growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the worlds investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.
Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary.
Were seeking a future team member for the role of Senior Associate, Client Processing to join our Liquidity & Finance Platform team. This role is located in Pittsburgh, PA.
In this role, youll make an impact in the following ways:
- Lead and execute complex client service and transactional support functions across liquidity and financing workflows, ensuring operational excellence and timely delivery
- Serve as a point of escalation for complex client inquiries, issues, and exception resolution; drive root-cause analysis and implement preventive controls
- Process and oversee account-related transactions aligned to scheduled events and client-authenticated directions, ensuring accuracy, timeliness, and adherence to risk and control standards
- Partner cross-functionally with internal teams (operations, technology, product, risk) to streamline processes, enhance client outcomes, and resolve issues end-to-end
- Utilize AI-enabled tools and automation to improve efficiency, reduce manual effort, and strengthen data quality and reporting; contribute to continuous improvement initiatives
- Integrate strong domain knowledge with industry standards and best practices to design and refine operational procedures and client solutions
- Allocate, review, and quality-check work of team members; perform supervisory reviews/approvals in line with control requirements
- Contribute to team goals by identifying opportunities to simplify, standardize, and scale processes; champion change management and adoption of new capabilities
To be successful in this role, were seeking the following:
- Bachelors degree or the equivalent combination of education and experience is required.
- 5-7 years of total work experience is preferred.
- Hands-on experience with AI technology (e.g., AI-enabled workflow, automation, anomaly detection, or knowledge tools) to drive operational improvements and efficiency
- Strong understanding of cash processing and/or Demand Deposit Systems (DDS) is a significant plus; experience with brokerage processing is also preferred
- Proven ability to manage complex operational tasks, conduct supervisory reviews, and uphold rigorous risk and control standards
- Exceptional problem-solving, communication, and stakeholder management skills, with a track record of cross-team collaboration
- High attention to detail, data integrity mindset, and comfort with metrics/analytics to monitor performance and inform decisions
At BNY, our culture speaks for itself, check out the latest BNY news at:
BNY Newsroom
BNY LinkedIn
Heres a few of our recent awards:
- Americas Most Innovative Companies, Fortune, 2025
- Worlds Most Admired Companies, Fortune 2025
- Most Just Companies, Just Capital and CNBC, 2025
Our Benefits and Rewards:
BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your lifes journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.
BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.
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The Bank of New York Mellon Corp