Administrative Skills, Child Protection/Welfare, Customer Support/Service, Documentation, File Maintenance, Financial Management, Financial Transactions, Medicaid, Meeting Minutes, Office Equipment, Record Keeping, Social Work, Telephone Skills, Transaction Processing/Management
A Senior Assistant Caseworker, Office Support, serves as a clerical resource to professional child welfare social work staff by providing direct client and case related support services. Duties include taking and distributing meeting minutes, answering phones, greeting visitors and clients, completing Clear Search requests, assisting with supervised visits, transporting youth and clients, maintaining files and records, preparing court and client documentation, processing financial transactions, and assisting with additional office and case support functions as assigned. They also perform the following tasks:Assisting in covering the reception areaGreet and assist walk-in clientsReceive incoming telephone calls and directs them to the appropriate staff member.Preparing letters and/or documentation for courts and/or clients.Mailing certified mail to clients or sheriff; tracking in SAFE case system.Creating, maintaining, scanning, and/or archiving files, reports, etc.Retrieving files for workers, AGs, supervisors, and audits.Assisting with 24-hour notifications and priors.Maintaining the upkeep of office equipment.Taking and transcribing minutes at meetings.Assisting with completing Medicaid applications.Responsible for processing payments, managing financial transactions and handling other related financial tasks as assigned.Transportation of clients and children.Supervise and monitor visitsOther duties as assigned