Analysis Skills, Best Practices, Business Administration, Change Management, Clinical Information, Clinical Medicine, Clinical Outcomes, Computer Science, Cross-Functional, Crystal Reports, Customer Support/Service, Data Quality, Documentation, Equipment Maintenance/Repair, Follow Through, Functional Analysis, Healthcare, Healthcare Administration, Healthcare Providers, Hospital, Identify Issues, Information Systems/Technology IS/IT Administration, Local Area Network (LAN), Management Reporting, Management of Information Systems/Technology (MIS), Manual Dexterity, Microsoft Office, Microsoft Project, Microsoft SQL Server, Microsoft Visio, Nursing, On Call, Operations Management, Operations Processes, Patient Care, Printers, Problem Solving Skills, Process Improvement, Productivity Management, Project/Program Coordination, Project/Program Management, Quality Management, Regulations, Requirements Management, Software Administration, Software Development, System Integration (SI), Systems Administration/Management, Team Lead/Manager, Team Player, Technical Research, Testing, Training/Teaching
St. Luke's is proud of the skills, experience and compassion of its employees. The employees of St. Luke's are our most valuable asset! Individually and together, our employees are dedicated to satisfying the mission of our organization which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other health care providers; and improve access to care in the communities we serve, regardless of a patient's ability to pay for health care.
The Senior Application Analyst is responsible for enhancing, supporting and maintaining an application(s) within the St. Lukes Health System with an emphasis on patient care impact, clinical outcomes and quality improvement. Optimizes the application through development of new clinical functionality, testing and implementing scheduled vendor releases and system upgrades and fixing system defects. Serve as the resource for other application team members on technical and functional application analysis, defining system requirements and developing models using best practices for build and configuration, maintenance and data integrity. Work with cross functional teams and St. Lukes clients by providing education on system functionality and configuration of new tools to increase end user productivity within the application. Ensure system changes follow clinical workflow, change management procedures and protocols, create and maintain all documentation for all assigned applications and develop, plan and execute testing for supported applications. Communicates all necessary application changes, enhancements and procedures to all necessary internal and external department teams.
JOB DUTIES AND RESPONSIBILITIES:
- Provide ongoing maintenance, support and development to assigned applications and implement new products.
- Troubleshoot, research, and solve technically challenging problems involving integrated systems.
- Test and verify software releases, upgrades and any changes prior to the promotion of code to the production environment.
- Generate and update appropriate documentation as per policy and procedure. Including requirements, specifications, change control, end user documentation.
- Provide education and training for application end user community - keeping them informed of new release feature/functionality, changes/revisions that impact the operation.
- Create and route required operational and management reporting needs as required by management and regulatory agencies.
- Maintain current knowledge of technology by attending appropriate continuing education training/seminars and reading related periodicals.
- Solid understanding of operational / clinical services and information / work flow of assigned areas.
- Ability to analyze, diagnose, support and implement process/operational change.
- Will interact and collaborate with all levels of healthcare personnel; IT Management, Clinicians, Consultants and Administrators.
- Active member of project team coordinating project tasks and utilizing project management skills for specific tasks.
- Participates in Hospital/Network Committees as assigned.
- Strong process improvement and project management skills.
- Level 3 support for Application related issues.
- Function as part of a team.
- On-Call Support Required.
- Strong Customer Service Orientation and ability to follow through on issue resolution.
PHYSICAL AND SENSORY REQUIREMENTS:
Sitting for up to 7 hours per day, 4 hours at a time; standing for up to 7 hours per day, 4 hours at a time; walking for up to 2 hours a day, 1 hour at a time. Requires crouching, kneeling, and lifting of objects weighing up to 60 pounds, pushing objects weighing up to 80 pounds. Requires hand and finger dexterity to perform repairs of small equipment and to use computer equipment. Seeing as it relates to general, near, color, and peripheral vision. Hearing as it relates to normal and telephone conversations.
EDUCATION:
Bachelor Degree in Computer Science, Information Systems, Business Administration, or Healthcare Administration or equivalent work experience is required.
TRAINING AND EXPERIENCE:
Three to four (3 - 4) years of General Computer experience is required. Three to four (3 - 4) years of Revenue Cycle Application experience is required. One to two (1 - 2) years of Healthcare experience is required. One to two (1 - 2) years of Ancillary, Clinical Application experience is preferred. One to two (1 - 2) years of PC/LAN Support experience is preferred. PC and Printer knowledge and experience is preferred.
Application Experience - McKesson Star, Hospital Information System, Scheduling System experience is required. Orders Results Management, McKesson Horizon experience is preferred. Call Management System, MS Visio, MS Project, MS SQL, Reporting Tools (Crystal) experience is preferred. MS Office is required
Hospital Operations Knowledge / Experience - General, Radiology, Pharmacy, Nursing, Physician Services, Laboratory, Patient Care Services, Patient Processing experience preferred.
Please complete your application using your full legal name and current home address. Be sure to include employment history for the past seven (7) years, including your present employer. Additionally, you are encouraged to upload a current resume, including all work history, education, and/or certifications and licenses, if applicable. It is highly recommended that you create a profile at the conclusion of submitting your first application. Thank you for your interest in St. Luke's!!
St. Luke's University Health Network is an Equal Opportunity Employer.
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St. Luke's University Health Network
St. Luke's University Health Network is a regional network of hospitals, physicians and other related organizations providing care primarily in Lehigh, Northampton, Monroe, Carbon, Schuylkill, Bucks, Montgomery and Berks counties in Pennsylvania and Warren County in New Jersey.
The Network provides services at more than 150 sites. St. Luke's University Health Network is comprised of six hospital sites. The Network includes:
- More than 80 owned physician-practice sites
- 300 employed primary care/specialist physicians
- Various outpatient testing and service facilities
- Home health
- Hospice services (inpatient and outpatient)
- Largest ambulance provider in Bucks County and second largest in Lehigh County
- Other related organizations
- 57,500+ annual admissions
- 195,000 annual emergency room visits
- 1,325 physicians on the Medical Staff (96 percent board-certified)
- 8,600+ employees
- More than 1,350 volunteers
Areas of exceptional medical expertise include:
- Level 1 Adult Trauma Center: fully accredited by Pennsylvania Trauma Systems Foundation; 2,400+ annual trauma cases; St. Luke's 1.75 percent mortality rate represents top decile performance, significantly better than peer group as measured by National Trauma Data Bank of the American College of Surgeons; aeromedical transport services
- Oncology: first and only cancer program in Pennsylvania to receive American College of Surgeons' highest quality recognition for three consecutive years; only Pennsylvania program to receive award in 2010; region's only fellowship-trained surgical oncologists; advanced programs for melanoma (internationally recognized melanoma investigator), lung, breast, prostate, gynecologic and gastrointestinal cancers and tumors of the brain and spine
- Cardiology and Cardiovascular Surgery: multiple-year recipient of highest rating for cardiac bypass surgery, represents top decile performance achieved by only 10 percent of U.S. hospitals (Society for Thoracic Surgery); region's first Joint Commission certified Heart Failure Program; comprehensive surgical services excluding heart transplants
- Neuroscience: accredited Stroke Center; additional Centers of Excellence include: Balance Center, Headache Center, Memory Disorders Center, Multiple Sclerosis Center, Sleep Disorders Center
- Orthopaedics: advanced expertise in total joint replacement and reconstruction, computer-assisted minimally invasive surgery, primary and reconstructive surgery of the spine, sports injuries, diseases and conditions of the hand and elbow, traumatic injuries
- Women's/Children's Health: high-risk pregnancy; the region’s busiest obstetrical service; two neonatal intensive care units; pediatric specialty care provided by St. Christopher's Hospital for Children.
- Robotic/Minimally Invasive Surgery: one of the nation's most experienced robotic surgical teams
- Radiology: designated international General Electric Healthcare Show Site for imaging technology; designated Breast Imaging Center of Excellence by American College of Radiology
- Bariatric Surgery: designated Center of Excellence by American Society for Metabolic and Bariatric Surgery and Surgical Review Corporation
St. Luke's offers an exceptional benefit plan for employees. Our values are reflected in all we do for patients, each other and the community:
Pride - We take pride in our accomplishments and in our organization.
Caring - We show consideration for others and their feelings. We treat others as we want to be treated.
Respect - We recognize the value, diversity and importance of each other, those we serve and the organization.
Accountability - We are responsible to make decisions and solve problems in a timely and effective manner.
Flexibility - We adapt to the changing needs and expectations of those we serve.
Teamwork - We work together to improve quality.
The mission of St. Luke's University Health Network is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other health care providers; and improve access to care in the communities we serve, regardless of a patient's ability to pay for health care.