Senior Application Support Specialist

Why join CompuNet?

CompuNet values its people more than any other asset—and realizes the contributions made by each employee are a reflection of their education, experience, certifications, expertise and passions. We strive to take care of each other, do the right thing and help our customers succeed.  We work to build lasting relationships and are proud that our customers across many industries see us as a trusted advisor. Putting the customer at the center of every engagement, our mission is to design, test, deploy and support the right IT solutions for every customer.

We offer a generous total compensation package for our employees, including competitive wages, medical, dental, vision, PTO, company-matching retirement plans, profit-sharing and more. 

CompuNet is seeking a Senior Application Support Specialist – Business Applications to administer, support, and evolve the company’s line-of-business application portfolio.

This role builds on core operational ownership while taking a more active role in shaping solutions during new initiatives and system enhancements. The Senior Application Support Specialist serves as a senior escalation point, resolves complex cross-system issues, and drives improvements that reduce long-term support demand.

The role partners closely with architecture and project teams during design and build efforts to ensure solutions are supportable, maintainable, and aligned with operational needs.

Essential Duties & Responsibilities

The Senior Application Support Specialist – Business Applications will deliver and support the following areas of responsibility:

APPLICATION ADMINISTRATION & CONFIGURATION

• Administer and maintain business applications with deeper ownership across system behavior and configuration strategy
• Lead more complex configuration changes and cross-system adjustments
• Guide alignment between systems and evolving business processes
• Maintain and improve configuration standards and documentation

SUPPORT & ESCALATION LEADERSHIP

• Serve as a senior escalation point for complex or high-impact issues
• Lead investigation of issues spanning multiple systems, teams, and workflows
• Provide guidance to other support resources on troubleshooting and resolution approaches
• Ensure consistent resolution quality and communication

SOP STRATEGY & SUPPORT SCALABILITY

• Drive prioritization of SOP development based on support trends
• Ensure SOPs address root causes, not just symptoms
• Improve support processes and documentation standards
• Mentor others in creating effective, usable documentation

PROCESS & SYSTEM IMPROVEMENT

• Identify systemic issues and drive improvements that reduce long-term support demand
• Evaluate when configuration, process changes, or system enhancements are required
• Recommend improvements to architecture and workflows through appropriate channels
• Identify and apply automation or AI capabilities where they provide clear operational benefit

PROJECT PARTICIPATION & SOLUTION INFLUENCE

• Actively participate in new solution builds and system enhancements
• Provide input during design to ensure supportability and operational readiness
• Identify risks, gaps, and downstream support implications early
• Assist with complex testing, validation, and rollout activities
• Ensure clean transition from project delivery to operational ownership

Education & Experience

Minimum Requirements

• Bachelor’s degree in Information Technology, Computer Science, a related field, or equivalent professional experience
• 3+ years of hands-on experience administering, configuring, and building on the Microsoft Power Platform
• Microsoft PL-200 (Power Platform Functional Consultant Associate) certification, or demonstrated equivalent knowledge across the full PL-200 skill set including model-driven apps, canvas apps, Power Automate, Power Pages, Dataverse, Copilot Studio, security, and solution management
• Hands-on Dataverse experience including data modeling, security roles, business units, permissions, and solution management
• Experience with Power Automate including cloud flows, expressions, error handling, and advanced connector usage across SharePoint, Lists, Teams, Outlook, and related Microsoft 365 services
• Familiarity with application lifecycle management including solution packaging, versioning, and deployment across environments

Desired Experience

• Microsoft AI-900 (Azure AI Fundamentals) or AB-900 (Microsoft 365 Copilot and Agent Administration Fundamentals) certification
• Familiarity with Dynamics 365 Customer Service, Sales, Field Service, or Project Operations modules
• Previous software development experience
• Microsoft 365 and Entra administration familiarity, including user, group, and license management
• Basic familiarity with API consumption, including REST endpoints, authentication, and JSON
• Familiarity with source control and DevOps practices, including Azure DevOps or GitHub

Skills & Abilities

• Ownership and follow-through with consistent delivery of work from intake through completion
• Social awareness, communication, and relationship-building with the ability to work effectively with internal users, technical peers, architects, leadership, and CompuNet customers
• Power Platform foundation with hands-on depth in Dataverse, security and permissions, Power Automate, and solution management
• AI-first and automation-first mindset that evaluates where AI and automation capabilities deliver better outcomes than traditional application builds
• Collaboration with systems architecture, the Dynamics 365 build team, Power BI operations, and reactive support leadership
• Written and verbal communication suitable for business users, technical peers, customers, and leadership audiences
• Commitment to ongoing certification across the Microsoft Power Platform and AI ecosystem

Who we are

CompuNet, Inc. is an engineering-led IT solution provider that offers consulting, design, and professional services.  Our strength lies in our team of outcome-driven and relationship-focused professionals with a long history of designing IT solutions. Our team of highly skilled engineers take the lead in designing, developing, and implementing solutions that address complex business challenges. This team takes ownership for the entire project lifecycle, from discovery and design through deployment, training, and handoff. 

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.