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Senior Application Support Engineer

EPAM Systems Inc

IL

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JOB DETAILS
SKILLS
Agile Programming Methodologies, Amazon Web Services (AWS), Atlassian JIRA, Business Operations, Business Services, Business Solutions, Cloud Computing, Communication Skills, Continuous Deployment/Delivery, Continuous Improvement, Continuous Integration, Detail Oriented, English Language, Establish Priorities, Incident Management, Java, Jenkins, Kanban, Microsoft SQL Server, Problem Solving Skills, Process Improvement, Production Systems, Programming Languages, Python Programming/Scripting Language, Relational Databases (RDBMS), Release Management/Engineering, Scripting (Scripting Languages), Scrum Project Management and Software Development, ServiceNow, Snowflake Schema, Software Administration, Software Development, Software Engineering, Technical Support, Time Management
LOCATION
IL
POSTED
30+ days ago

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Senior Application Support Engineer

Remote in Georgia, & 3 others

Application Support& 7 others

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We are seeking a highly skilled and proactive Senior Application Support Engineer to ensure seamless operation and optimization of business application services. Join our team to play a crucial role in maintaining reliability, driving continuous improvement and delivering high-quality support for our technology-driven environment.

Responsibilities

  • Ensure timely resolution of issues to maintain smooth business application service operations

  • Facilitate the successful transition of application features from development to production environments

  • Develop and implement initiatives to improve and optimize application service operations

  • Assist in automating manual activities to enhance service consistency and efficiency for end-users

  • Communicate effectively with stakeholders during incident and problem management

  • Manage escalations related to operational topics

  • Collaborate with multiple teams to align with Agile frameworks like Kanban, SAFe or SCRUM

  • Oversee release management and foster engineering alignment within Agile delivery practices

Requirements

  • 3+ years of experience in Collibra or Collibra workflow scripting

  • Proficiency in relational databases including Microsoft SQL Server (Snowflake is a plus)

  • Expertise in incident and problem management for application support

  • Background in at least one Enterprise Agile Framework such as Kanban, SAFe or SCRUM

  • Strong foundation in Agile delivery with release management and engineering exposure

  • Capability to handle and prioritize multiple operations or projects with attention to detail

  • English proficiency at B2 level or higher

Nice to have

  • Knowledge of cloud services preferably AWS

  • Familiarity with CI/CD pipelines and tools like GitLab or Jenkins

  • Background in programming languages such as Java and Python

  • Understanding of tools like ServiceNow, Jira and Confluence

About the Company

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EPAM Systems Inc