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Senior Application Support Engineer

Atrium

Boston, MA

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JOB DETAILS
SALARY
$120,000–$145,000 Per Year
SKILLS
Administrative Skills, Amazon Web Services (AWS), Artificial Intelligence (AI), Business Intelligence Software, Communication Skills, Cross-Functional, Financial Services, Genetics, Global Financial Markets, ITIL (IT Infrastructure Library), Identify Issues, Incident Management, Interviewing Skills, Operational Improvement, Organizational Skills, Problem Solving Skills, Process Improvement, Production Support, Root Cause Analysis, SQL (Structured Query Language), Salesforce.com, Scripting (Scripting Languages), Short Messaging Service (SMS), Software Administration, Software Engineering, Software as a Service (SaaS), Support Documentation, Systems Administration/Management, Systems Maintenance, Team Player, Technical Support
LOCATION
Boston, MA
POSTED
Today
Client Overview:
Our client is a leading global financial services organization known for innovation, collaboration, and operational excellence. They are looking to expand their team by bringing on a Senior Application Support Engineer.

Salary/Hourly Rate:
$120k - $145k Annually

Position Overview:
Our client is seeking a Senior Application Support Engineer to support and maintain enterprise SaaS applications, with a primary focus on Workday. This role will handle production support, troubleshooting, integrations, incident management, and system improvements across business-critical applications.

Responsibilities of the Senior Application Support Engineer:
  • Support enterprise applications, integrations, and production environments.
  • Troubleshoot application, integration, and data issues.
  • Manage incidents, escalations, and root cause analysis.
  • Support user access, platform administration, and system maintenance.
  • Partner with internal teams and vendors to resolve issues and improve processes.
  • Maintain documentation and support procedures.
  • Assist with upgrades, releases, and operational improvements.
Required Experience/Skills fro the Senior Application Support Engineer:
  • 5+ years of application or production support experience.
  • Strong experience supporting Workday Financials and/or HCM.
  • Experience with Workday integrations, EIBs, reporting, and scheduled jobs.
  • Strong troubleshooting and incident management skills.
  • Experience working cross-functionally in fast-paced environments.
  • Excellent communication and organizational skills.
Preferred Experience/Skills for the Senior Application Support Engineer:
  • Salesforce support or administration experience.
  • ITIL knowledge.
  • Experience with SQL, scripting, BI tools, or AWS.
  • Workday Studio or Workday certifications.
  • Financial services industry experience.
Benefits:
  • Competitive benefits package.
  • Medical, dental, and vision.
  • 401(K).
  • PTO and more.
About Atrium:What you do matters. Guided by our Applicant-Centric™ approach, we foster an environment of collaboration, high performance, and innovation where your talents are valued, and your achievements are celebrated. Join us and become part of an inclusive team committed to your growth and success.
By applying to this job, you agree to receive calls, AI-generated calls, text messages, and/or emails from Atrium and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to opt out on any message you receive. For more details, please review our Terms of Use and Privacy Policy .

As a woman-owned firm, we value diversity. We are an equal opportunity and affirmative action employer and will consider all applications without regard to race, sex (including gender, pregnancy, sexual orientation and gender identity), age, color, religion or creed, national origin or ancestry, veteran status, disability (physical or mental), genetic information, citizenship or any other characteristic protected by law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Candidates who apply for roles through the Atrium website will be added to our candidate pool and may be considered for additional roles of a similar title. Please contact us to request an accommodation.
EOE/M/F/D/V/SO

Position ID: 391925

About the Company

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Atrium