Senior Analyst (Voyager Systems Analyst)

Senior Analyst (Enterprise Systems)

Department: Information Technology

Location: San Diego, CA

Job Type: Full-Time

Work Model: Hybrid (2 days in office per week)

The San Diego Housing Commission (SDHC) is an award-winning public agency that provides housing assistance and homelessness solutions for low-income households. SDHC supports more than 17,000 households annually and helps create and preserve over 23,000 affordable rental units citywide. Technology plays a critical role in ensuring these programs operate efficiently and effectively.

SDHC offers a competitive salary and an exceptional benefits package, including:

• 9/80 compressed work schedule (office closed every other Friday)
• 14 paid holidays
• Employer-paid pension contribution
• Sharp or Kaiser medical plans, dental, vision
• Tuition reimbursement
• Wellness programs and rewards
• Additional benefits as detailed on SDHC’s employee benefits page.

This role directly supports SDHC’s mission to improve housing outcomes for thousands of San Diego residents. You’ll have the opportunity to:

• Make meaningful community impact through technology
• Work with multiple departments on varied, high-visibility projects
• Grow your skills with enterprise systems and modern AI tools
• Develop your career in a collaborative, mission-driven environment

The Senior Analyst (Enterprise Systems) supports SDHC’s enterprise applications, such as Yardi Voyager ERP, CRM, housing, and case-management platforms, ensuring they are stable, user-friendly, and aligned with agency needs.

This role is ideal for someone who loves learning, solves problems creatively, and is excited to use technology (including AI tools) to improve services for both staff and the community.

Exposure to affordable housing, Rental Assistance, or Real Estate systems is helpful but not required. SDHC welcomes candidates who bring strong analytical ability, curiosity, and the capacity to learn complex systems quickly.

The selected candidate will be expected to learn and support Yardi Voyager 7S from an administrator perspective, applying strong technical curiosity and the ability to quickly understand complex enterprise systems.

Key Responsibilities System Support & Administration

• Support enterprise systems including user provisioning, configuration, troubleshooting, and monitoring.
• Provide day-to-day assistance to internal teams and coordinate with software vendors when needed.
• Assist with system updates, patches, performance checks, and new feature rollouts.

• Work collaboratively with Finance, Rental Assistance, Compliance, Real Estate Development, and other departments to understand needs and align technology solutions.
• Translate business requirements into simple, clear system updates or configuration changes.
• Help ensure systems effectively support agency workflows.

• Pull and validate data to support compliance, operations, audits, and decision-making.
• Use SQL, reporting tools (Power BI, ERP reporting modules), and data analysis techniques to deliver insights.
• Support data governance and data integrity efforts.

• Identify opportunities to streamline workflows and improve system usage.
• Participate in testing, documenting, and implementing system changes and enhancements.
• Evaluate incoming requests to help prioritize improvements.

• Provide patient, user-friendly support to staff of varying technical backgrounds.
• Develop and maintain clear instructions, process guides, and training documents.
• Communicate system changes and support successful adoption

Qualifications

• Bachelor’s degree in Information Systems, Computer Science, Business, or related field — or equivalent experience.
• Experience supporting enterprise applications in business or public sector environments.
• Strong analytical, troubleshooting, and problem-solving skills.
• Excellent communication skills for both technical and non-technical audiences.
• Customer-service mindset with patience and professionalism.
• Valid California driver’s license (or ability to obtain one).

• Experience with Yardi Voyager 7S, Rent Cafe, Compliance Monitor, and other Public Housing Authority Modules
• Experience with any ERP, CRM, case management, or property management platform (Yardi Voyager, SAP, Oracle, Salesforce, MRI, Workday, etc.).
• Strong Working knowledge of SQL.
• Experience supporting end-users or providing tiered customer service.
• Exposure to affordable housing, Rental Assistance, or Real Estate workflows.
• Ability to learn complex systems quickly and work collaboratively across departments.
• Interest in using AI-powered tools (Copilot, workflow automation, data assistants) to improve efficiency.