Senior Analyst: Systems

Title Code:

Senior Analyst: Systems

JOB SUMMARY

Manages the overall planning, design, testing, installation and troubleshooting of applications software in accordance with the Systems Development Life Cycle (SDLC). Evaluates existing information systems to assess their suitability for the organization's needs and projected outcomes. Collaborates with key business stakeholders, software vendors, and programmers to achieve desired outcomes. Seeks out ways to improve existing processes and design systems to implement those changes. Manages and supports application developers by interpreting business requirements into system design, performing complex system analysis and ensuring system and security standards and policies are applied in all software construction and implementation. Responsible for project management and reporting of assigned projects for the Technology division and affected business areas. Analyzes new technologies and assesses their usefulness to the organization. Leads the technical support of all enterprise data systems including SAAS and locally developed applications including the integration of all data. Provides technical guidance and support to team members. Areas of responsibility may include HR, Finance, Student Systems, Business support or Microsoft Power Platform.

Additional Work Days/Hours

Based on the assignment, the following additional work days and/or hours may be required as needed:

• Ability to work flexible schedules
• Extended hours
• On call

ESSENTIAL DUTIES/RESPONSIBILITIES

• Leads and/or performs requirements gathering, business analysis, solution design, configuration, development coordination, testing, deployment, and post-implementation support for assigned applications.
• Ensures SDLC deliverables are produced and maintained (e.g., requirements, functional/technical specifications, test plans, release notes, and support documentation).
• Plans and executes system testing activities, including unit, integration, regression, user acceptance testing (UAT) support, and validation of defect resolution.
• Troubleshoots application issues; performs root-cause analysis; implements corrective actions; and coordinates with vendors, developers, and infrastructure teams as needed.
• Manages application upgrades, patches, and enhancements; evaluates impact; coordinates change control; and communicates planned outages and releases.
• Partners with stakeholders in HR, Finance, Student Systems, and Business Support to streamline processes, improve data quality, and increase automation.
• Develops and maintains integrations, data interfaces, and reporting solutions as assigned; validates data mappings and ensures data integrity.
• Ensures solutions meet security, privacy, and compliance requirements; collaborates on role-based access, auditing, and least-privilege practices.
• Mentors team members and fosters an environment of creative problem solving, frequent positive interaction with users, and acceptance of diverse personalities and backgrounds while supporting the training of team members in analysis and programming.
• Conducts Performance Evaluations and develops personal growth and development plans with individual team members.
• Performs other related duties as assigned within the same classification or lower.

MINIMUM QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education

• Bachelor's Degree in information systems management or related field of education from a regionally accredited college or university required;
• Or an equivalent combination of education and experience which provides the required knowledge, skills, and abilities deemed sufficient to prepare the employee to successfully perform the duties of the position.

Experience

• Five (5) years relevant professional experience in computer software programming, system design and maintenance or a related functional area required; and
• Three (3) years related experience in a supervisory or management role required.
• One (1) year related experience with project management and Maryland K - 12 student policies and procedures preferred.
• Five (5) years general experience supporting web based systems preferred;
• Or an equivalent combination of education and experience which provides the required knowledge, skills, and abilities deemed sufficient to prepare the employee to successfully perform the duties of the position.

Knowledge, Skills, Abilities and Other Characteristics

• Knowledge of and experience with .net, SQL Server, Oracle, cloud computing, Microsoft DevOps and the Microsoft Power Platform.
• Proficient in database design and knowledge of SDLC concepts, change control, and service management practices.
• Proven ability to work effectively within a team environment on multiple projects simultaneously.
• Excellent oral and written communication skills.
• Excellent organization and leadership skills.
• Understanding of information security principles and data privacy considerations in enterprise systems.
• Proficiency in database design.
• Ability to create a positive environment that values, respects and leverages all employee talents while providing fair advancement for all employees.
• Demonstrated ability to effectively work and communicate with diverse populations.
• Demonstrated proficiency with business technology applications (e.g. Video/Web Conferencing, Microsoft Office Suite -Word, Excel, Outlook, and/or PowerPoint preferred).

Licenses and Certifications

Employee must retain active licenses, certifications, and enrollment as a condition of employment.

• N/A

Driving Requirements

• N/A

LEADERSHIP ROLE

• First level supervisor

People Management

• This position acts as the manager for 1 to 5 direct staff.

Management Duties/Responsibilities

• Interviews, selects, and trains employees.
• Directs the work of employees.
• Assess employees' performance (productivity/efficiency) to make promotional recommendation/other status changes.
• Plans the work.

PHYSICAL DEMANDS/WORKING CONDITIONS

The physical demands and working conditions described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands

• Standing: under 1/3 of the time
• Walking: under 1/3 of the time
• Sitting: between 1/3 and 2/3 of the time
• Keyboarding: between 1/3 and 2/3 of the time
• Talking: between 1/3 and 2/3 of the time
• Hearing: between 1/3 and 2/3 of the time
• As required by the duties and responsibilities of the position.

Vision

The vision demands with correction described here are representative of those that must be met to successfully perform the essential functions of this job.

• No special vision requirements

Work Environment

Location

• Office, school or similar indoor environment: over 2/3 of the time

Noise Level

• Moderate: between 1/3 and 2/3 of the time

Weight & Force

Lifting and carrying requirements

• Up to 10 pounds: under 1/3 of the time

Travel Requirements

• N/A

JOB INFORMATION

Approved Date: 4/1/2026 Established Date: 7/1/1979 Title Code: B14069 Title: ANALYST SENIOR: SYSTEMS Alternate Title: Senior Analyst: Systems Reports to Generic: Director Reports to Specific: DIRECTOR: TECHNOLOGY ENTERPRISE SYSTEMS

ORGANIZATION

Division: Technology Business Unit: Technology Enterprise Systems Department: Negotiated Agreement: N/A

HR JOB INFORMATION

Unit: V Days Worked: 260 FLSA Exemption Status: Exempt Grade:

PG08

Click HERE to view Terms of Employment, Benefits and Salary Scale. Scroll down to locate (Unit 5 - Professional Staff)

Essential Job: Months Worked: 12 Hours Worked: 8 Job Family: Information Technology Sub-Function: Applications Systems

VR# 26128