ResponsibilitiesPerform critical operational activities including monitoring, working with partner stakeholder teams to mitigate risksSupport participant onboarding and execute ongoing operational tasks for the FedNow ServiceProvide expert guidance and technical support to clients and internal teams on all FedNow-related issuesDevelop deep expertise of the FedNow Service & stay up to date on the latest releases and developmentFacilitate high pressure troubleshooting calls for Production issuesCollaborate with cross-functional teams to assess functional needs, identify vulnerabilities, and recommend appropriate solutionsRequirementsBachelor's degree with 5+ years relevant work experience; or 10+ years relevant work experienceExperience working within 24*7 support operations for a large enterpriseStrong analytical and problem-solving skills with demonstrated ability to quickly gather, analyze and synthesize informationInitiative and innovation toward improving customer experienceOrganized and detail-oriented with a love for creating order out of chaosSoft Skillsanalytical skillsproblem-solving skillsinitiativeinnovationorganizational skillsdetail-orientedcollaborationcommunicationtroubleshootingrisk mitigationCertifications & QualificationsBachelor's degree#J-18808-Ljbffr