Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.
Job Summary
Responsible for managing the Business Continuity Management System (BCMS) activities (policy, planning, implementation and operation, performance assessment, management review, improvement, and documentation providing auditable evidence). Responsible for executing the Business Continuity Management System (BCMS) activities across the enterprise and implementing the Business Continuity Office (BCO), providing overall subject matter expertise, strategy, consulting, and standards to all lines of business across the enterprise. Work collaboratively and independently to facilitate crisis management and business continuity activities across the enterprise. Has in-depth experience, knowledge and skills in own discipline. Usually determines own work priorities. Acts as resource for colleagues with less experience.
Job Description
Job responsibilities for this role will focus on technology and third-party continuity risk management:
- Identify and maintain a list of technologies that are critical to the business continuity priorities of the organization.
- Identify and maintain a list of suppliers that are critical to the business continuity priorities of the organization.
- Identify and evaluate potential risks associated with critical technologies and suppliers, including financial instability, operational disruptions, and geopolitical factors.
- Facilitate the completion of Business Impact Assessments (BIAs) and Technology Resiliency Analyses (TRAs) for in-scope business units.
- Execute gap remediation activities identified after completion of Business Impact Analyses (BIAs) and Technology Resiliency Analyses (TRAs), executing critical risk tolerance decisions balancing complex value vs. cost decisions.
- Develop and implement strategies to mitigate identified risks, including technology resiliency tactics, diversification of suppliers, and contingency planning.
- Coach business unit plan owners and assist in implementation for all relevant teams, technologies, and locations to have continuity plans commensurate with their level of criticality to key business processes.
- Ensure suppliers have comprehensive and effective BCPs in place that align with organizational standards.
- Design and coordinate exercises that engage suppliers to test and validate related BCPs.
- Continuously monitor technology and supplier performance and their ability to meet contractual obligations during normal operations and disruptions.
- Develop and implement incident response and recovery plans in collaboration with technology owners and suppliers to ensure minimal disruption to operations.
- Conduct regular audits and assessments of supplier business continuity capabilities and practices.
- Discover new capabilities / process improvements of business continuity & emergency notification software, working with management and vendor support to configure / implement.
- Support the maintenance of the emergency notification software and provide regular training.
- Support crisis management events that may arise, identifying assets at risk and their impact, and distributing relevant continuity planning.
- Gather auditable BC/DR information that will be reviewed by key stakeholders.
- Support BCO in creation of summary reporting on various initiatives that will be distributed to senior management.
- On call for deployment during crisis events, creation of SITuations REPorts (SITREPs), and execution of various BC services supporting various region and business unit Incident Management Teams (IMTs). Requires a strong understanding of DHS/FEMA NIMS/ICS principles.
- Monitor and implement continuity strategies.
- Execute BCO program processes as necessary.
- Execute awareness and training programs activities to promote and educate the enterprise on the business continuity program, including specified roles and responsibilities.
- Execute BCMS plan maintenance and exercising across the enterprise, including training and support.
- Maintain ongoing collaboration with business units on crisis management, emergency preparedness, and continuity activities and requirements.
- Maintain relationships with vendors supporting program resources and initiatives.
- Act as business continuity and crisis management point of contact for business unit peers / stakeholders across various lines of business.
- Conduct risk assessment and program assessment.
- Conduct gap analysis and remediation strategy development.
- Participate in crisis activation and response management.
- Participate business continuity program awareness promotion and training.
- Maintain document storage / repository.
- Understanding of the principles of response.
- Understanding of organizational culture.
- BCMS software tool knowledge.
- Moving towards relevant Certification (e.g., CBCP, CBCI, NICS/ICS)
- Follow daily business operations and ensuring compliance with Company policies and procedures.
- Follow and maintain internal controls to safeguard Company assets.
- Adaptive flexibility, and intellectual curiosity.
- Organization and time management skills.
- Detail oriented.
- Ability to prioritize.
- Commitment and takes initiative.
- Travel may be required based on business needs
- Consistent exercise of independent judgment and discretion in matters of significance.
- Regular, consistent, and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
Other duties and responsibilities as assigned.
Disclaimer:
This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
Skills
Critical Thinking, Cross-Functional Teamwork, Problem Analysis
We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality—to help support you physically, financially and emotionally through the big milestones and in your everyday life.
Please visit the benefits summary on our careers site for more details.
Education
Bachelor's Degree
While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.
Certifications (if applicable)
Relevant Work Experience
5-7 Years
Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.