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Senior AI Solutions Architect - OAI

Unison Systems

Englewood, CO

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JOB DETAILS
SKILLS
Agile Programming Methodologies, Amazon Web Services (AWS), Application Programming Interface (API), Artificial Intelligence (AI), Broadband, Call Center Management, Call Centers, Cisco Network Systems, Cloud Computing, Communication Skills, Conversation Engine, Cross-Functional, Customer Relationship Management (CRM), Data Management, Data Modeling, Data Science, Distributed Computing, Engineering, Engineering Consulting, Enterprise Architecture, Genesys Solutions, Information/Data Security (InfoSec), Java, Machine Learning, Microservices, Microsoft .NET, Microsoft Windows Azure, Natural Language Processing (NLP), On Site Support, Open Archives Initiatives (OAI), Performance Analysis, Performance Metrics, Performance Modeling, Performance Tuning/Optimization, Python Programming/Scripting Language, SQL (Structured Query Language), Scala Programming Language, Semantic Reasoner, Snowflake Schema, Software Engineering, TOGAF - The Open Group Architecture Framework, Technical Leadership, Technical Recruiting, User Interface/Experience (UI/UX), Voice Chat, Voice Response Systems, Workforce Management
LOCATION
Englewood, CO
POSTED
1 day ago
Unison Systems is seeking a Senior AI Solutions Architect to join our client's team in Denver, CO.

This is an onsite contract role (5 days/week, 8 AM-5 PM MST) through year-end. The position reports to Director/VP level and offers competitive compensation for the Denver market.

Responsibilities:
  • Design end-to-end enterprise AI architectures that connect data, models, APIs, and user experiences across CRM, contact center, workforce management, field service, and customer operations platforms
  • Create shared decisioning and GenAI services including Next Best Offer/Action, agent assistance, retrieval-augmented generation, and rules engines to ensure consistent logic across channels
  • Architect AI solutions that augment human decision-making, with clear mechanisms for agents and supervisors to accept, adjust, or override recommendations
  • Design personalization, agent assistance, and conversational AI solutions (IVR, voicebots, chatbots, digital messaging) across voice, chat, digital, and field channels
  • Define data models, semantic layers, and KPIs to establish a single source of truth for analytics and AI
  • Ensure secure, compliant data pipelines with robust monitoring for performance, drift, cost, and responsible AI practices including fairness and explainability
  • Align peer architects across business units on common AI patterns and platforms
  • Partner with Product, PMO, and delivery teams to translate architecture into epics, user stories, and agile execution
  • Communicate complex AI architectures to C-suite and executive stakeholders through clear visuals and narratives
  • Mentor engineers, analysts, and architects on enterprise-grade, reusable AI patterns

Requirements:
  • 8+ years of solution architecture, software engineering, or data engineering experience
  • 4+ years delivering production AI/ML or advanced analytics solutions
  • Strong proficiency in machine learning, NLP, conversational AI, and GenAI; agentic frameworks preferred
  • Experience designing enterprise-scale APIs, microservices, and distributed systems at Fortune 100 scale
  • Hands-on proficiency with Python, .NET, Java, SQL, Scala, and modern cloud-native patterns (containers, Kubernetes, serverless, event-driven architectures)
  • Demonstrated experience across Azure, AWS, and/or Google Cloud Platform including data and AI services
  • Expertise with modern data platforms such as Databricks, Snowflake, or Redshift; experience building large-scale batch and streaming pipelines
  • Strong data engineering fundamentals including data modeling, performance tuning, and governance
  • Exceptional communication skills and proven ability to influence and drive decisions in matrixed enterprise environments
  • Strategic mindset with the ability to define AI roadmaps and execute cross-functionally
  • Experience in telecom, cable, broadband, or high-volume contact center environments is a plus
  • Familiarity with CCaaS platforms (Genesys, Five9, Amazon Connect, NICE, Cisco) is a plus
  • Advanced degree in Data Science, AI/ML, or related field is preferred
  • Relevant certifications such as AWS Solutions Architect, Azure Solutions Architect, TOGAF, or AI/GenAI certifications are a plus

Unison Systems is Colorado's leading IT staffing and engineering consulting firm - apply today and let us put our 27 years of expertise to work for you.

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Unison Systems