Senior AI Engineer - Bilingual

Kforce Inc.

Charlotte, NC

JOB DETAILS
SALARY
$58–$62
SKILLS
Artificial Intelligence (AI), Best Practices, Customer Relations, Data Analysis, Data Sets, English Language, Legal, Mentoring, Multilingual, MySQL, Natural Language Processing (NLP), Natural Language Toolkit (NLTK), Oracle Database, Production Systems, Python Programming/Scripting Language, SQL (Structured Query Language), Short Messaging Service (SMS), Spanish Language, Speech Technology, Use Cases, Voice Applications, Voice Chat, Voice Products, Voice Response Systems
LOCATION
Charlotte, NC
POSTED
4 days ago
Kforce has a client that is seeking a Senior AI Engineer - Bilingual in Charlotte, NC. Summary: The client is looking for a Senior AI Engineer to lead IVR and Conversational AI initiatives, designing scalable LLM and NLP solutions for high-volume customer interactions. This role will drive architecture, best practices, and innovation across voice AI systems. Key Responsibilities:
  • Architect and develop AI-driven IVR and conversational systems using Python
  • Build English-Spanish translation systems
  • Perform data analysis using SQL on large-scale IVR and interaction datasets
  • Design and deploy LLM workflows (prompt engineering, RAG, evaluation) for voice and chat use cases
  • Lead development of agentic AI workflows for multi-step customer interactions
  • Establish LLMOps best practices, including monitoring, evaluation, and lifecycle management
  • Partner with IVR platform, speech engineering, and product teams
  • Mentor offshore and junior AI engineers

Requirements:

  • 5+ years of experience in AI/ML
  • Very strong proficiency in Python
Proven expertise in NLP, including:
  • Text classification
  • Clustering
Hands-on experience with LLMs:
  • Prompt engineering
  • Evaluation frameworks
  • Retrieval-Augmented Generation (RAG)
Good to Have:
  • Experience with Agentic AI and multi-agent orchestration
  • Experience with LLMOps / MLOps in production environments
  • Familiarity with IVR platforms and speech technologies (ASR, NLU, TTS)
Libraries & Tools:
  • Python/ML: NumPy, Pandas, Scikit-learn, XGBoost
  • NLP: spaCy, Hugging Face Transformers, NLTK, Sentence-Transformers
  • LLM Frameworks: LangChain, LlamaIndex, OpenAI SDK
  • Agentic AI (Good to Have): LangGraph, AutoGen, CrewAI
  • Data & SQL: Oracle, MySQL, SQLAlchemy
  • Vector Databases: FAISS, Pinecone, Weaviate, Qdrant
  • LLMOps/MLOps (Good to Have): MLflow, Weights & Biases, BentoML, Airf

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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About the Company

K

Kforce Inc.

Kforce is a solutions firm specializing in technology, finance and accounting, and professional staffing services. Our KNOWLEDGEforce® empowers top companies to achieve their digital transformation goals. We curate teams of technical experts who deliver solutions custom-tailored to each client’s needs. These scalable, flexible outcomes are shaped by deep market knowledge, thought leadership and our multi-industry expertise.

 

Our integrated approach is rooted in 60 years of proven success deploying highly skilled professionals on a temporary and direct-hire basis. Each year, approximately 18,000 talented experts work with the Fortune 500 and other leading companies. Together, we deliver Great Results Through Strategic Partnership and Knowledge Sharing®.

COMPANY SIZE
1,000 to 1,499 employees
INDUSTRY
Financial Services
FOUNDED
1962
WEBSITE
http://www.kforce.com/