Senior Administrative Assistant/Customer Service Lead

Join the Workforce Training Center team and help create an exceptional experience for students from their very first interaction through program completion. As the Senior Administrative Assistant/Customer Service Lead, you'll combine strong administrative expertise with customer service leadership to support a fast-paced environment that helps individuals build new skills, advance their careers, and achieve their goals.

In this role, you'll manage a wide variety of complex administrative functions while serving as a key resource for students, employees, and community members. You'll oversee customer service workflows, maintain specialized records and databases, coordinate student tracking and registration processes, prepare correspondence and reports, and ensure timely, accurate responses to inquiries. Working closely with the Operations Manager, you'll help develop and improve processes, train customer service staff, monitor quality and consistency, and provide guidance on registration procedures, refunds, scholarships, and student support. You'll also assist with data management across multiple software systems while helping ensure an efficient, welcoming, and student-focused experience.

We're looking for a collaborative professional who thrives in a dynamic environment and enjoys solving problems, improving processes, and supporting others. The ideal candidate brings exceptional customer service and communication skills, strong organizational abilities, and a commitment to accuracy and follow-through. Success in this role requires proficiency with Microsoft Office and database systems, the ability to manage multiple priorities with sound judgment, and confidence leading others through change while fostering a positive, service-oriented team culture. If you're passionate about helping students succeed and creating outstanding customer experiences, we'd love to have you join our Workforce Training Center team.

Enjoy excellent benefits, including retirement 
15 vacation days per year
12 sick days per year
14 paid holidays
Tuition assistance

Job Description linked below: (some job boards may not include active links so please click Apply Now on the NIC website or go to www.nic.edu/jobs to see full details); 

 Sr Admin Assistant- CSR Lead.docx

Minimum Qualifications
Associate’s degree or Applied Associate’s degree or certification from a two-year college or professional/technical school or program and a minimum of three years full-time equivalent related experience; or equivalent combination of education and experience.

Starting pay range: $20.01 - $23.01
Pay Grade: C8 To see full Classification Pay Grade Salary Structures click here 

Work Site Location: Workforce Training Center
Work Schedule: Mon-Thurs 8:00-5:00, Fri 8:00-2:30

Employment is contingent upon successful completion of background check and proof of degree if required for this position. 

Application materials include:  resume, cover letter

Applications ONLY accepted through the North Idaho College Website!