The Senior Account Manager acts as the primary client contact, ensuring expectations are exceeded per Statements of Work while maintaining strong communication and problem-solving skills. They must be organized, credible, and empathetic, incorporating patient and caregiver experiences into strategies, especially handling sensitive PII and PHI in compliance with HIPAA and other regulations. Key responsibilities include managing client relationships, coordinating marketing strategies, tracking projects, and supporting promotional activities. They collaborate with internal teams, promote teamwork, and represent the organization externally. A minimum of 2+ years in healthcare or pharma advertising with excellent communication, conceptual, and time management skills is required. Bachelor's degree and relevant experience are preferred. The role involves travel and requires physical ability to perform typical office functions in a moderate noise environment.