Lockton is seeking a motivated and detail-oriented Senior Account Manager in the Employee Benefits space. This role requires a strong commitment to building relationships, exceeding client expectations, and providing excellent client service. As a Senior Account Manager, you will oversee the day-to-day management and support of employee benefits policies, ensuring client satisfaction and successful renewals.
Position Responsibilities
- Lead the servicing of a designated book of business, including renewal, marketing, issue resolution, and client support.
- Use discretion and independent judgment to analyze industry trends and provide related guidance to clients.
- Address and resolve escalated claims, billing, and eligibility issues to ensure timely and satisfactory outcomes for clients.
- Develop financial models and reports for clients and senior team members. Provide interpretation, implications of analysis, and actionable recommendations.
- Participate in client strategy and renewal meetings to understand client expectations and ensure that the results align with our commitments.
- Lead the marketing of all product lines, develop presentation of results and present results, with oversight.
- Lead communications, and open enrollment activities to ensure a successful renewal process, along with supporting implementation.
- Participate in negotiations with carriers for new and renewal quotes. Prepare renewal presentation and present results, with oversight.
- Analyze quotes to determine appropriate recommendations and ensure adequate coverage for clients.
- Identify gaps in coverage or cross-sell opportunities and provide related recommendations.
- Lead implementation, communications, and open enrollment activities to ensure a successful renewal process.
- Address and resolve escalated claims, billing, and eligibility issues to ensure timely and satisfactory outcomes, as directed, with timely responses.
- Establish and maintain relationships with clients, carriers, and other vendors.
- Research and understand industry trends, carrier product offerings, and governmental regulations.
- Educate clients on compliance and regulatory matters.
- Mentor and train junior-level staff, fostering a collaborative and supportive work environment.
- Perform other responsibilities and duties as needed to support the team and clients.