The Senior Account Manager oversees a commercial landscape maintenance portfolio valued between $700K and $1M+, focusing on client relationships, service quality, and revenue growth.
They act as the primary contact, ensuring client satisfaction through proactive communication, property inspections, and issue resolution.
They coordinate with operations to deliver services efficiently, monitor quality, and adhere to safety standards.
The role involves identifying opportunities for service enhancements, developing proposals, and supporting portfolio expansion.
Managing a diverse client base, they aim for at least 90% retention, monitor costs, and contribute to branch profitability.
Qualifications include 5+ years in landscape account management, strong client skills, operational understanding, and the ability to manage multiple properties. Salary ranges from $80,000 to $90,000 plus incentives, travel reimbursement, and growth opportunities.