Senior Account Manager

Description

Key Responsibilities

• Client Partnership: 
  • Develops communication plans and client budgets with support from the Associate Vice President or Account Director, as needed 
  • Advances direct response practices in architected strategies 
  • Responsible for managing and executing projects on time, on budget and with excellence 
  • Balances the needs of the client with proven best practices to advance sound strategy and deliver strong results with support from the Associate Vice President or Account Director, as needed 
  • Focuses on making Allegiance Group + Pursuant an indispensable partner 
  • Presents Allegiance Group + Pursuant work through skilful written and verbal communication 
  • Confidently presents ideas and data insights to the Client 
  • Actively listens with the ability to identify client needs and respond accordingly 
  • Actively works to fully understand our Client’s business 
•  Strategy & Project Management: 
  • Facilitates strategic planning, internal communication, and ensures all cross-functional team members understand project parameters and scope of work 
  • Manages Client communication plan and workflow throughout the agency from project initiation to project completion and billing 
  • Keeps team members informed of project developments and addresses issues via regular status meetings and published status reports 
  • Proactively identifies and formulates solutions to potential project challenges 
  • Develops and organizes all project documentation including strategy documents, copy documents, and data request forms 
  • Reviews copy and design creative, production worksheets, print setups, and test emails to ensure work product aligns with project strategy  
  • Develops quality, innovative, and creative ideas with the support of the account team and the Executive Sponsor, Associate Vice President or Account Director 
  • Leads highly productive meetings internally and with the Client 
  • Provides clear direction/constructive feedback to all departments 
• Fiscal Responsibility: 
  • Closely monitors budget estimate and billing 
  • Meets with Finance monthly to reconcile project summaries and provides Client billing and closing direction 
  • Partners with the Executive Sponsor, Associate Vice President or Account Director to identify opportunities to expand existing budget and reallocate unused budget dollars to new priorities 
• Personal Leadership and Development: 
  • Embraces a culture of continuous learning 
  • Comfortable with change and can adapt as needed 
  • Fosters a climate of respect and collaboration 
  • Consistently demonstrates integrity, common sense, and professional maturity 
  • Seeks opportunities to test, learn, and grow to produce better results that drive expanded business with existing clients 
  • Instils confidence by exhibiting command of project work 
  • Actively works to develop professional skills by seeking out training and other development activities 
• Team Development: 
  • Sets clear timelines and expectations to help hold cross-functional teams accountable 
  • Completes weekly agency resourcing to support prioritization of workload based across departments 
  • Facilitates productive and efficient team meetings with internal stakeholders and client contacts 
  • Ability to foster collaboration and accountability across team members to mitigate challenges and ensure project success 
  • Serves as a team leader on key projects and celebrates team wins 

Qualifications

• Bachelor’s Degree (BA or BS) in Marketing, Communications, Business, Nonprofit Management, or a related field.
• 4–6 years of experience in client strategy, account management, fundraising, or agency client services, or an equivalent combination of education and experience.

• Direct response fundraising campaigns across direct mail and/or digital channels
• Experience working with nonprofit organizations
• Agency experience in a client services or strategy capacity

• Strong knowledge of direct response fundraising strategy and campaign execution.
• Understanding of multi-channel campaign planning and project management workflows.
• Ability to translate client goals and performance data into actionable strategic recommendations.
• Strong organizational and project management skills with the ability to manage multiple priorities.
• Excellent written and verbal communication skills, including client-facing presentations.
• Strong client relationship management and stakeholder communication skills.
• Ability to collaborate effectively with cross-functional teams.
• Experience managing budgets, timelines, and project deliverables.
• Strong problem-solving skills with the ability to anticipate and resolve challenges.
• Ability to provide direction and feedback to team members while fostering collaboration.
• High attention to detail and commitment to quality and accuracy.
• Ability to work independently in a fast-paced, deadline-driven environment.

Benefits, Rewards & Perks

• Competitive salaries + quarterly recognition program 
• Work-life balance + 100% remote workforce
• Excellent benefits including Health, Dental, and Vision plans, Disability and Company Paid Life Insurance! 
• Flexible PTO Policy + Paid Parental Leave
• 401k and company match
• Oh, and don’t forget - You're working with clients who are making a positive difference in the world.