Academic Advice, Adult Learning, Analysis Skills, Background Investigation, Coaching, Communication Skills, Community Support, Computer Networks, Customer Relations, Educational Administration, Higher Education, Interpersonal Skills, Leadership, Legal, Mathematics, Microsoft Access Database, Microsoft Excel, Microsoft Office, Microsoft Outlook, Microsoft PowerPoint, Microsoft Word, Organizational Development/Management, Organizational Skills, Performance Metrics, Presentation/Verbal Skills, Problem Solving Skills, Process Improvement, Project/Program Management, Retention Programs, Social Media, Student Services, System Integration (SI), Team Player, Time Management, Training/Teaching, University/School Policies, Workforce Planning, Writing Skills
Posting Details
Posting Details
Business Title Senior Academic Coach (CMSD Learning Community) Posting Category Administrative and Professional Salary Grade 07 Salary Plan Professional Non Bargaining Hiring Range /Pay Rate Department Unified Academic Coaching Department Description Position Location Main Campus FTE 1.0 Job Summary
Assigns student caseloads to Academic Coaches and assesses difficult cases. Identifies appropriate measures to aid staff in student assistance. Analyzes and interprets reports on student degree progression and makes data-informed decisions, delivers high-quality supports, programs, and services, and address barriers that may prevent success. Presents at meetings, workshops, and other venues for internal and external stakeholders to disseminate and enhance Cleveland State University (CSU's) retention strategies. Represents CSU at various recruitment events, meetings and serves on committees. Performs other functionally related duties as assigned.
Minimum Qualifications
- Bachelor's degree, preferably in student personnel services, adult learning & development, counseling, guidance, education or a related field of study.
- Five (5) years of progressive experience in higher education academic advising, graduation success coaching, or in a higher education student services area.
- Supervisor or leadership experience.
Preferred Qualifications
- Master's degree, preferably in student personnel services, adult learning & development, counseling, guidance, education or a related field of study.
- Experience in professional development related to academic advising and coaching.
- Experience working with a diverse student population and experience in student recruitment efforts.
- Proficient in academic advising, coaching, and planning software.
- Experience working with integrated software systems as an end user.
Knowledge, Skills, and Abilities (KSAs)
- Proficient in written and verbal communication skills, the ability to make effective presentations, have strong public speaking skills, develop, and drive change and effectively communicate change.
- Excellent interpersonal skills and have a "Customer Focus" attitude and delivery.
- Possess a high degree of confidentiality to available information.
- Supports a diverse community through workforce planning, organizational effectiveness, problem solving, hiring, retention, facilitation, and decision-making skills and competencies.
- Knowledge and ability to utilize social media network communications.
- Ability to build and maintain professional relationships and work as an individual contributor and an effective team player, in addition to being highly organized, self-directed, and forward-thinking.
- Ability to motivate, coach and develop others.
- Ability to manage projects, meet deadlines and tackle emergencies and difficult situations.
- Ability to successfully perform general math calculations and have strong calculation skills. Able to provide and explain performance metrics.
- Ability to increase persistence, retention, and graduation rates.
- Proficient in Microsoft Office Suite, including Word, Excel, Access, Outlook, Teams, and PowerPoint.
- Ability to work evenings and weekends as required.
Requisition Number PT0703838S Date grant, position, or appointment expires (For Funds Available, Temporary, and Waiver of Posting 06/30/2028 Special Instructions to Applicants Applicant Instructions
Offer of employment is contingent on satisfactory completion of the University's verification of credentials and other information required by law and/or University policies or practices, including but not limited to a criminal background check.
Applications will be exclusively accepted online at http://www.csuohio.edu/offices/hrd/employment.html. Mailed or emailed application materials will not be accepted.
Hours per week 40 Work Schedule
Typically, Monday - Friday, 8:00 AM - 5:00 PM
Advertising Copy Full Time/Part Time Full Time Posted Date 05/07/2026 Close Date/Application Deadline Open Until Filled Yes Review Begins 05/15/2026 Tentative Start Date
Supplemental Questions
Required fields are indicated with an asterisk (*).
(Open Ended Question)
- Do you require any type of accommodation, should you be invited to campus for further screening? Please contact CSU at (216) 687-3636 if you need accommodation.
Yes
No
- Are you able to perform the essential functions of this position with or without reasonable accommodation?
Yes
No
- Do you have a Bachelor's degree?
Yes
No
No Response
- Do you have five (5) years of progressive experience in higher education academic advising, graduation success coaching, or in a higher education student services area?
Yes
No
- Do you have supervisor or leadership experience?
Yes
No
Application Documents
Required Documents
Optional Documents
- Cover Letter/Letter of Application
C
Cleveland State University