Security Supervisor

SUMMARY

Grand Sierra Resort and Casino (GSR) is seeking a talented and qualified individual to serve as a property Security Supervisor. The applicant must have previous Security management experience, proven organizational and communications skills, exceptional managerial skills and experience, guest service, and practical problem-solving skills. The Security Supervisor will ensure a safe, hospitable, smooth, and efficient operation. This role is highly visible and interacts with sponsors, vendors, resort guests, and GSR Management. The Security Supervisor must lead by example at all times and provide the highest level of integrity and dedication, as well as provide outstanding security and guest service to all patrons of GSR.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Primary duties and responsibilities include, but are not limited to, the following:

• Provide prompt, knowledgeable, and courteous service by protecting the property and ensuring the safety of guests and team members through observation, reporting, and taking action. Ensure guest service is delivered appropriately by all Security Officers in order to meet company service standards, as well as departmental and property service goals.
• Assist Security Shift Manager with daily duties.
• Work with the Shift Manager to create a clear training schedule using the Job Qualification Standards (JQS), GSR's Ancillary Training, and exercise scenarios.
• Under the supervision of the Shift Manager (or in their absence), provide leadership and oversight for the daily operations of the Security team, serving as a liaison for information flow between executives and officers.
• Deploy Security Officers as needed and understand execution of Emergency Management situations and actions.
• Address and resolve internal departmental issues efficiently, ensuring that all solutions adhere to department and GSR standards and policies.
• Identify security and safety issues or concerns around the property and provide integrative solutions to create a safer environment.
• Delegate projects, reports, investigations, etc., to security staff.
• Review officer reports and ensure all pertinent information is included before closing the report.
• Ensure Officers' positive performance and disciplinary actions are properly documented according to departmental and company policies.
• Conduct daily shift briefings, communicate information, and address officers' comments.
• Maintain a daily Activity Log of key shift incidents.
• Be observant in all areas inside/outside the property for suspicious circumstances or persons.
• Conduct training courses to ensure officers are current on security tactics and departmental procedures.
• Use good judgment, reason, caution, and calm when approaching a disgruntled individual or difficult situation. In the event of a confrontation, obtain all necessary information to make an informed decision that provides an effective solution to the issue.
• Complete investigations and subsequent reports by asking questions pertinent to the situation, such as; who, what, where, why, how, etc., to gather sufficient details to thoroughly satisfy the investigation/report requirements.
• Use the computer report writing system to complete reports and be able to follow through/up on any given report.
• Maintain regular communication with guests and team members to ensure quality service and gather feedback. Coordinate with hotel departments or outside agencies as needed to provide relevant information for guest service or investigations.
• Utilize effective communication skills and professionalism when dealing and cooperating with other GSR departments and outside agencies, such as Police Officials, Medical Personnel, Fire Department, FBI, Secret Service, and Governmental Officials.
• Other duties as assigned within the scope of this position.

KNOWLEDGE / SKILLS / ABILITIES

• Proven track record of performing each essential responsibility satisfactorily.
• Ability to work with interruptions and to perform multiple tasks while remaining collected in high-pressure situations.
• Ability to maintain the confidentiality of sensitive information in situations that occur.
• Exceptional oral and written communication skills with the ability to accurately document security incidents.
• Effectively present information and respond to questions from GSR managers, staff, clients, and the general public.
• A high-level understanding of interpersonal skills to deal productively with business contacts and team members at all levels of the company.
• Possess strong attention to detail and the ability to identify anomalies in daily operations.
• Ability to accurately add, subtract, multiply, and divide into all units of measure and calculate figures and amounts.
• Minimum of 21 years of age or older.

CERTIFICATES AND LICENSES

• Must be able to maintain appropriate Gaming License & Alcohol Awareness card.
• Valid driver's license and must produce acceptable driving record from DMV annually to present to management to remain in position.
• Must maintain a CPR, AED, and First Aid certification.

EDUCATION and/or EXPERIENCE

• High school diploma or successful completion of a GED certificate required.
• Prior law enforcement experience or honorably discharged Veteran preferred.
• Minimum two (2) years' security supervisory experience and in-depth comprehensive knowledge in security, investigations, live events, law enforcement, self-awareness training techniques, and risk management required.
• Advanced computer skills with various VMS, investigative and access control software systems. Must have working knowledge in Microsoft Outlook, Word, Excel, and Power Point, Teams and SharePoint.
• Any combination of education, training, or experience listed that provides the required knowledge, skills, and abilities.

PHYSICAL DEMANDS

While performing the duties of this job, the Team Member must be able to maintain physical stamina and proper mental attitude to work under pressure in a fast-paced, casino environment and effectively deal with guests, management, team members and others.

• Frequently required to sit; stand; walk and move through all areas of the casino; speak and hear; use hands to finger, handle, or feel. May occasionally reach with hands and arms above shoulder level; bend/stoop, squat, balance, kneel, lift and push/pull.
• Team Member must occasionally lift and/or move up to 50 pounds.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision