Security Site Manager (86476)

Overview

Founded in 1973, Inter-Con Security Systems, Inc. is a leading global security company, providing a full range of physical security services to government and commercial customers on four continents. Inter-Con specializes in providing customized security services to clients whose needs exceed the capabilities of traditional guard firms. Clients include the Departments of State, Justice, Homeland Security, Energy, and Defense, as well as Fortune 500 companies, major public utilities, and ultra-high net worth individuals.

Inter-Con employs over 35,000 security personnel world-wide, trained and managed by a team of professionals with unsurpassed military, law enforcement, and security experience. Inter-Con remains 100% family owned and managed and operates as the industry leader in the field of customized, high-requirement security solutions.

Inter-Con is Everywhere Security Matters.

Job Summary

The Security Site Manager provides day-to-day leadership for security operations at a major Inter-Con contract in Mountain View. The Site Manager serves as the primary operational point of contact for the client Campus Security Manager, campus security supervisors, and other designated client personnel.

This position oversees approximately 4,000 security hours per week and a workforce of approximately 120 security officers across multiple shifts. The Site Manager is responsible for operational execution, officer accountability, staffing health, client service, equipment management, training, scheduling, inspections, audits, and the maintenance of current post orders and standard operating procedures.

Primary Responsibilities

• Serve as the primary Inter-Con point of contact for the client Security leaderhip and other designated client personnel at the service location.
• Provide general management and oversight of day-to-day security operations to ensure compliance with the Statement of Work, applicable client supplier standards, applicable internal policies and procedures, and all applicable laws and regulations.
• Lead approximately 120 security officers through shift supervisors and ensure consistent service delivery across a 24/7 operation.
• Manage approximately 4,000 weekly security hours, including staffing coverage, schedule administration, attendance, timekeeping, overtime control, and workforce readiness.
• Conduct regular post inspections and audits to evaluate supervisor and officer performance, identify gaps, and ensure corrective actions are completed.
• Ensure officers understand and fulfill assigned duties, post orders, site procedures, client expectations, and professional conduct requirements.
• Maintain close working relationships with the Account Manager and assigned client counterpart through regular meetings, operational updates, and timely escalation of issues.
• Coordinate all requests for Inter-Con equipment and client equipment required for service delivery.
• Manage equipment tracking, audits, investigations, repairs, replacements, and accountability records.
• Provide and coordinate onboarding, site orientation, coaching, and required training for supervisors and security personnel.
• Ensure post orders and standard operating procedures are accurate, current, and maintained in accordance with the Statement of Work and site requirements.
• Draft and revise reports, client communications, post orders, standard operating procedures, and other operational documentation.
• Oversee investigations and administrative tasks as required, including fact-finding, documentation, follow-up, and escalation.
• Monitor key performance indicators, with particular focus on staffing health, overtime, operational compliance, and service quality.
• Respond to emergencies and operational escalations and remain accessible for after-hours support when needed.
• Perform other duties and responsibilities as assigned.

Work Schedule and Availability

• Full-time, on-site position, Monday through Friday, generally during business hours (approximately 8:00 a.m. to 5:00 p.m.).
• No routine travel is expected.
• The security operation functions 24/7; the Site Manager must remain accessible for emergencies and escalations outside normal business hours.

Requirements and Qualifications

• Minimum 3+ years of supervisory or leadership experience in security, operations, military, law enforcement or a comparable service environment.
• Experience leading large teams and managing supervisors across multiple shifts is strongly preferred.
• Contract security experience preferred; candidates from other backgrounds will be considered when they demonstrate the leadership, judgment, and client-service skills required for the role.
• Strong problem-solving skills and the ability to identify operational issues, develop practical solutions, and follow through to resolution.
• Demonstrated ability to coach employees, hold teams accountable, and build a professional, service-oriented culture.
• Excellent written communication skills, including the ability to prepare professional emails, reports, post orders, and standard operating procedures.
• Strong organizational skills and the ability to manage scheduling, timekeeping, staffing, equipment, training, inspections, and administrative priorities simultaneously.
• Proficiency with Microsoft Office and cloud-based productivity applications.
• California Guard Card preferred at hire. Candidates without a current Guard Card must be able to obtain one within 90 days of employment.
• CPR, AED, and First Aid certification preferred; training may be provided if not currently certified.
• Must project a professional image, provide outstanding customer service, and communicate effectively with clients, managers, supervisors, and security officers.
• Ability to work on-site five days per week and remain available for urgent operational issues, nights, weekends, and emergency escalations as needed.

Veterans

Inter-Con is passionate about hiring veterans. In fact, we have hired thousands of veterans over the years and plan to keep hiring as many as we can. If you are a veteran in search of a rewarding career among a team that values those who served, as well as your success and growth within our organization, please review our extensive career opportunities at www.icsecurity.com/careers/.

Inter-Con Security Systems, Inc. is an Equal Opportunity Employer - Disability/Veteran