Pavion Connects and Protects by providing innovative fire, security, and communication integration solutions to customers across 70+ U.S. locations and 22 countries. We bring industry-leading expertise to clients in enterprise, healthcare, education, government, data center, and retail industries.
As a global leader, Pavion specializes in the design, installation, service, and maintenance of cutting-edge fire alarm systems, critical communications, video surveillance, access control, and advanced AV technologies. Our mission is to bring clarity and transformation to safety, security, and communication through integral technology and radical service.
With a commitment to safety, reliability, and operational excellence, Pavion ensures scalable, future-ready solutions tailored to meet and exceed our clients' needs. Learn more at www.pavion.com
Pavion and our family of companies are seeking a talented and motivated Security Service Technician to join integration business unit.
Primary Responsibilities:
Perform advanced troubleshooting and resolution of security system issues
Serve as a technical escalation point for complex service calls
Support access control, video surveillance, and integrated security systems
Maintain accurate and detailed service documentation
Ensure high first-time resolution rates and minimal system downtime
Provide professional customer communication and support
Assist and support other technicians as needed
Basic Qualifications:
High School Diploma or GED
3-5 Years of Experience working in similar technical role
Advanced experience with electronic security systems
Preferred Platform Experience
Brivo
Avigilon
Verkada
C•CURE
Genetec
Bosch
Responder 5
Atles IED
Notifier
Ascom
Experience supporting multi-platform access control and video systems
Strong understanding of networking fundamentals and system integration
Ability to work independently and manage complex service calls
Strong documentation, communication, and organizational skills
Preferred Qualifications:
Salary: $25-40 per hour, depending on experience.
Disclaimer: This job description should not be construed to imply that these requirements are the exclusive standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as may be required. The employer has the right to revise this job description at any time. The job description is not be construed as a contract for employment.
Pavion is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.