Position Summary: As a Security Operations Center (SOC) Officer, you will be dedicated to safeguarding a client’s properties by responding accordingly to alarms and emergencies.
As the Security Operations Center (SOC) Officer, you will need a strong commitment to security rules and knowledge of all hazards and threats to safety. In addition, you will be responsible for supporting and administering corporate safety programs and initiatives to ensure team members' safety. The goal is to create and preserve an environment where employees, visitors, and vendors are safe and well-protected.
Detailed Duties/Responsibilities:
• Respond to alarms and emergencies swiftly and effectively.
• Communicate clearly with team members and clients; produce detailed reports.
• Provide exceptional customer service and support corporate safety programs.
• Coordinate emergency responses and review incident reports to enhance safety.
• Utilize systems like CCURE and Genetec for monitoring and security management.
• Monitor OSINT, threat intelligence, weather, and geopolitical events to identify risks impacting operations and travel.
• Serve as the primary intake point for security incidents, emergency calls, and automated system alarms globally.
• Create and distribute critical incident alerts, brief leadership on emerging threats, and coordinate communication between internal teams and key stakeholders.
• Prepare daily and incident reports, monitor GSOC system performance, and support the maintenance and testing of operational and emergency response procedures.
Required Skills/Abilities:
• Outstanding interpersonal and communication skills.
• Experience in contract security, military, law enforcement, or corrections.
• Previous SOC experience is a must.
• Proficient in Microsoft Office (Excel, Word, Outlook, Teams).
Education and Experience:
• Bachelor’s degree in Criminal Justice, Emergency Management, Political Science, or a related field; OR equivalent practical experience.
• Ability to pass a background check and drug screening.
• Strong commitment to security rules and safety protocols.
Physical Requirements:
• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.
THE PALAMERICAN DIFFERENCE
With our depth of knowledge, our focus on innovation and our never-ending desire for self-improvement, PalAmerican is your best choice when looking for a dedicated security partner committed to exceeding your highest expectations.
SECURITY SERVICES FROM THE INDUSTRY'S TOP EXPERTS
Our mission is to provide our clients with the finest security services and products that enable them to run their operations with minimal effort, backed up with a strong commitment to our people. PalAmerican seeks to create and maintain an environment where every employee is rewarded according to their contribution and well supported by our company training.
Building on a history of exceptional industry experience, Criterion Security, America’s leading healthcare, government and corporate security company, has joined forces with Paladin Security to create PalAmerican, one of North America’s largest independent security superfirms.
Our experience across a variety of industries and a proven track record of providing innovative security solutions means PalAmerican has the resources, talent and operational know-how to provide complete customized security solutions that not only meet, but exceed specialized requirements.
To ensure we provide the security personnel best suited to our clients' requirements, PalAmerican employs a rigorous 12-step selection process. We then provide professional, vertical specific training, followed by additional on-site training designed to exceed all industry standards throughout North America.
Through our industry-leading selection process and our highly advanced and specialized training, PalAmerican has the highest client retention rate in the industry.
With our specialized security services professionals, PalAmerican can perform security program planning and development, risk assessments, investigations and background screening to help our clients make informed, evidence-based decisions that positively impact both the bottom line and their peace of mind.