Security Officer I

Position Summary: Patrols casino premises and/or guards casino posts to maintain safety and security; prevent underage gambling and casino floor access, protect assets and ensure observance of applicable laws and casino regulations.

Job Title:Security Officer I

Department:Security

Reports to: Supervisor Security

FLSA Designation:Non-exempt

License Type: Gaming

Target Pay: Start $26.19 One Year $29.10

Essential Job Functions: 

• A sense of happiness that creates an environment of positivity
• Appropriate humor that creates an environment of excitement and good times
• Energy and enthusiasm which creates a friendly and enjoyable atmosphere
• Appropriately celebrating successes with team members and guests
• Welcomes guests, thanks them for visiting, seeks ways to make guests comfortable and expresses desire to have them return
• Strives to deliver memorable guest experiences
• Treats guests and team members like royalty to create loyalty
• Demonstrates a smile that creates a positive, warm, friendly image and attitude
• Presents a neat, clean, well-groomed appearance at all times
• Provides proactive service by anticipating guest needs
• Displays kindness and professionalism when engaging with guests
• Knows, understands and complies with established company, department and position specific policies and procedures
• Ensures the workplace is hazard-free and reports safety concerns
• Informs supervisor of all pertinent information and reports any irregularities to the company
• Behaves in an honest and ethical manner, identifying right from wrong at all times.
• Seeks answers when unclear
• Takes ownership if mistakes are made
• Trustworthy, credible and follows through on when assigned tasks 
• Supports team members, guests and the business by adhering to the established work schedule
• Values diversity, inclusion and contributions from all in the workplace
• Provides and accepts feedback
• Treats each team member with dignity, cheers them when they succeed and supports them if they stumble
• Shows flexibility to work overtime, and/or changing hours or days off 
• Provides the highest level of service to our guests, maintaining a friendly and approachable demeanor / appearance
• Creates a positive experience for guests by creating a sense of safety by having a visible presence of security around the property
• Celebrates with our guests (birthdays, anniversaries, gaming wins, bachelor / bachelorette parties, etc)
• Creates a positive experience for guests by offering a warm welcome and a fond farewell
• Displays an upbeat and positive attitude with our guests and team members
• Participates in department / property team functions
• Conducts proactive introductions with our guests
• Remains knowledgeable of property events / promotions / property amenities / restaurant hours
• Assists guests by providing directions to property amenities. Escorts guests to the location when appropriate
• Completes ServSafe alcohol training and follows department policies on handling intoxicated guests
• Assists in the execution of emergency procedures as directed by security leadership
• Performs specific security duties as outlined by the Security Department policies and procedures to ensure the protection of all company assets as well as the safety and welfare of guests and team members
• Responds to all medical related incidents on the property while providing outstanding guest service
• Assists Security EMTs in administering First AID / CPR
• Conducts escorts (money, personnel, and vendors)
• Respond to requests for assistance in cases of physical altercations, accidents, theft, or other disturbances or emergencies
• Reports suspicious or unusual activity to security leadership
• Gathers information necessary for preparing security incident reports / investigations
• Documents a complete and thorough investigation of incidents
• Ensures department compliance by making all necessary and proper notifications
• Requests to see identification from all visitors who appear 30 years old or younger
• Follows department Standard Operating Procedures regarding the process of verifying identification
• Verifies patrons’ identifications to prevent those under the age of 21 from gaining access to the gaming floor
• Maintains the highest level of vigilance at casino entrances and does not allow themselves to become distracted
• Handles situations with a sense of compassion and maintaining confidentiality of security-related incidents
• Handles sensitive guest matters with the utmost level of professionalism
• Resolves guest issues using all available resources
• All other duties as assigned

Qualifications:

• Prior experience in law enforcement, military, or security field preferred 
• High School diploma or equivalent 
• Excellent oral and written communication skills 
• Able to handle stressful situations dealing with the general public 
• Ability to work in an environment, which may be noisy 
• Knowledge in various computer programs including Microsoft Office (Word, Excel, etc.) 
• Ability to communicate with team members and guests 
• Ability to be a TEAM player 
• Ability to successfully fulfill the pre-employment process 
• Ability to work flexible shifts and days of the week including holidays 
• Ability to obtain and maintain all necessary licensing

Working Conditions:  

• Regularly required to see, talk and hear; use hands to finger, handle, or feel 
• Ability to communicate with team members and guests 
• Available to work flexible shifts, weekends and holidays 
• Able to interact with others while maintaining a positive and courteous demeanor
• Must occasionally lift up to 25 pounds 
• Ability to work in a noisy environment