Security Officer - Guest Services Desk

As a Security Officer - Guest Services Desk in Austin, TX, you will serve and safeguard clients in a range of industries such as Tech/Media/Telecom, and more. Join a leading team where flexibility meets opportunity. As a Part-Time Security Officer, you can build a schedule that works for you and explore new roles using our Claim a Shift platform. Learn more: aus.com/earnmore. Join Allied Universal at a dynamic tech location as a Front Desk Officer, where you will welcome guests, manage access, monitor activity at the entry point, and support security-related operations with professionalism and strong communication. In this highly visible role, you will represent our agile, reliable, and innovative team while putting people first, working with integrity, and delivering exceptional service through teamwork.

Position Type: Part Time

Pay Rate: $22.28 / Hour

Job Schedule:

What You'll Do:

• Provide customer service to visitors, employees, and vendors by carrying out site-specific procedures, access control practices, and front desk support activities at a technology-focused location.
• Monitor lobby activity, verify credentials, manage visitor registration, and communicate entry requirements in alignment with client policies and Allied Universal standards.
• Respond to incidents, urgent situations, and requests for assistance in a calm, problem-solving manner, escalating security-related concerns to the appropriate contact when needed.
• Answer phones, route inquiries, maintain front desk logs and records, and support badge, key, and/or credential processes based on site procedures.
• Observe and report unusual activity, policy violations, and/or facility issues to help to deter unauthorized access and support a professional environment.

Minimum Requirements:

• Possess 3+ years of combined law enforcement, military, or security-related experience, or a college degree.
• Access control and badge experience is preferred.
• CPR and First Aid certification is preferred.
• Comfort using a computer or tablet is preferred.
• Customer service experience is preferred.
• Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles.
• Possess a high school diploma or equivalent.
• As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws.
• Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws.
• As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
• A valid driver’s license will be required for driving positions only.

Why Join Us:

• Smart Tools: Access to our exclusive technology to view and claim additional shifts to earn more.
• Career Growth: Get paid training and access to career growth opportunities.
• Financial Benefits: Participate in our retirement savings plan to invest in your future.
• Exclusive Perks: Enjoy discounts on top brands and services through our Perks Program.