Access Control, Communication Skills, Computer Security, Customer Relations, Customer Support/Service, Driver's License, Emergency Response, Facebook, Federal Laws and Regulations, Incident Response, Law Enforcement, LinkedIn, Loss Prevention, Problem Solving Skills, Protective Services, Retail, Sales, State Laws and Regulations, Team Player
Security Officer Customer Service Rounds
New York, New York Position Type: Full Time Shift Type: Afternoon Req ID: 2026-1600985 Work Days Available: Monday, Tuesday, Friday, Saturday, Sunday Date posted: 05/29/2026
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Allied Universal, North America's leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.
As a Security Officer Customer Service Rounds in New York, NY, you will serve and safeguard clients in a range of industries such as Retail/Malls, and more. Join Allied Universal as an Unarmed Patrol Officer at a busy retail location, where you will conduct routine patrols, maintain a visible presence to help deter security-related incidents, and support access control needs. This role is ideal for someone who enjoys customer interaction, strong communication, and teamwork while bringing integrity, reliability, and a caring approach to every shift.
Position Type: Full Time
Pay Rate: $19.57 / Hour
Job Schedule:
DayTimeMon03:00 PM - 11:00 PMTue03:00 PM - 11:00 PMFri03:00 PM - 11:00 PMSat03:00 PM - 11:00 PMSun03:00 PM - 11:00 PM
What You'll Do:
- Provide customer service by carrying out security-related procedures, site-specific policies, and/or emergency response activities appropriate to a retail location.
- Respond to incidents, disturbances, and/or critical situations in a calm, problem-solving manner, escalating concerns when appropriate.
- Conduct regular and random patrols throughout the store, entrances, exits, sales floor, parking areas, and perimeter to help to deter unwanted activity.
- Monitor for unusual behavior, policy violations, and/or potential hazards, and document observations and incidents according to site guidelines.
- Support store personnel and visitors with directions, access-related questions, and/or assistance during opening, closing, and high-traffic periods.
Minimum Requirements:
- Experience in loss prevention is preferred.
- Customer service experience is preferred.
- A guard card or license is preferred.
- Experience with access control and badge systems is preferred.
- A state, county, or city issued security-related license is preferred.
- Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles.
- Possess a high school diploma or equivalent.
- As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws.
- Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws.
- As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.
- Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
- A valid driver's license will be required for driving positions only.
Why Join Us:
- Smart Tools: Access to our exclusive technology to view and claim additional shifts to earn more.
- Career Growth: Get paid training and access to career growth opportunities.
- Financial and Health Benefits: Enjoy access to a retirement savings plan, plus medical, dental, vision, basic life and AD&D, and disability insurance.
- Exclusive Perks: Enjoy discounts on top brands and services through our Perks Program.
Allied Universal is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com
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If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.
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