The Security Dispatcher serves as the central point of contact for security operations, managing high-volume communicationsthrough telephone, radio, and digitalsystems to ensure rapid and professional responses to security and shuttle service requests. This role involves monitoring critical systems and coordinating with internal and external stakeholders during routine and emergency situations.
Responsibilities:Essential Functions
• Responds promptly to a high volume of emergency and non-emergency calls, ensuring accurate and professional
communication.
• Monitors 24/7 burglary, panic, fire alarm systems, and CCTV feedsto detect and address potentialsecurity threats.
• Collects detailed and accurate information from callersto facilitate safe and timely deployment of field resources.
• Operates and maintains a Computer Aided Dispatch (CAD) system for efficient call logging, resource allocation, and updates to the Records Management System (RMS).
• Manages and updates sensitive data using specialized software while maintaining strict confidentiality, including employee, patient, and security access codes and information.
• Dispatches field personnel via a multi-channel radio system, adhering to FCC regulations to ensure compliance and avoid penalties.
• Enforces FCC rules and regulationsto prevent fines and/or license revocation/suspension.
• Facilitatestactical communication between field units,supervisors, administrative staff, local public safety agencies, and external partners during critical incidents, emergencies, or disasters.
• Ensures compliance with Orlando Health policies, ADA, FMLA, and other federal,state, and local regulations.
• Comply with all Orlando Health policies and procedures.
• Maintains consistent, punctual attendance in alignment with organizational standards
Education/Training
• High school diploma or equivalent required.
• Proficient in typing and processing high-volume calls with speed and accuracy.
• Working knowledge of Microsoft Office Suite (Word, Excel) and experience with Computer Aided Dispatch (CAD) and
Records Management Systems (RMS).
Experience
Preferred one (1) year experience in a business office setting with telephone responsibility or PBX/Telephone operator and/or
public safety type communications experience on multi-channel radio
At Florida Medical Clinic, your life is our specialty. Our team of compassionate, experienced physicians offers a comprehensive range of healthcare services. By specializing in everything from family practice and internal medicine services to cardiology, gastroenterology, sports medicine, plastic surgery, and beyond, all within a single, clinically integrated network, our team streamlines every aspect of your health care. There’s only one name you’ll need to remember for all of your medical needs: Florida Medical Clinic.
What Does FMC have to offer its employees?
We offer a wide choice of compensation and benefit programs that are among the best. From competitive salaries to retirement plans. We make every effort to take care of the people who make our company great.
We are also a company that strongly believes in giving back to the community in which we live and work. The Florida Medical Clinic Foundation of Caring supports individuals, children and families in need. The foundation has invested $2 million and 1,000s of volunteer hours in helping children, families and those in need.