Description:
At Hyatt, we believe our guests choose Hyatt because of our caring and attentive colleagues who are committed to delivering meaningful experiences through authentic hospitality. At Hyatt Regency Lake Tahoe, our lakeside Stillwater Spa is a serene space offering luxurious treatments and wellness-focused experiences.
We are currently seeking a Seasonal Spa Manager to oversee the daily operations and success of the Stillwater Spa for the high season. This temporary leadership role is hands-on and service-driven, responsible for leading the spa team to deliver elevated guest experiences, support colleague development, and ensure smooth operational performance.
Key Responsibilities Include:
Oversee day-to-day spa operations, ensuring service standards are met or exceeded
Hire, train, schedule, and supervise licensed therapists and spa front desk colleagues
Lead daily opening and closing procedures, payroll tracking, and service commission reporting
Maintain treatment and retail inventory, monitor usage, and place supply orders as needed
Support the development of seasonal spa promotions and guest-facing offers
Respond to guest feedback and ensure high levels of satisfaction
Foster a culture of professionalism, teamwork, and wellness
Coordinate with other departments as needed, including Sales, Housekeeping, and Engineering
Financial & Strategic Leadership:
• Proven experience in spa management, with a strong track record of achieving operational and financial goals
• Demonstrated ability to design and implement creative strategies for revenue generation and business growth
• Experience in forecast management and developing annual budgets to support long-term profitability
• Solid understanding of spa business financials, including the ability to interpret and act on profit and loss statements
• Skilled in aligning day-to-day operations with revenue goals and consistently meeting or exceeding financial forecasts
• Strong analytical thinking and decision-making skills related to pricing, scheduling, inventory, and cost control
• Ability to lead with a business-minded approach while maintaining a luxury service experience for guests
Qualifications:
This is a seasonal/temporary position ideal for candidates looking to gain experience in a leadership role within a luxury wellness setting.
• Minimum 3 years of spa leadership experience within a luxury resort environment preferred
• Strong knowledge of spa services including massage, facials, body treatments, and aromatherapy
• Excellent interpersonal, communication, and conflict-resolution skills
• Strong administrative skills with experience in scheduling, inventory, payroll, and team supervision
• Proficiency in Microsoft Office and spa software systems (e.g., Book4Time or similar)
• Available to work a flexible schedule, including weekends and holidays
Our Values:
Empathy | Integrity | Respect | Inclusion | Experimentation | Wellbeing
Benefits Include:
• Health, dental, and vision insurance
• 401(k) with company match
• 12 complimentary room nights at Hyatt hotels worldwide
• Discounted room rates for colleagues and family
• Employee Assistance Program (EAP)
• Health & Wellness Reimbursement (up to $2,000 annually)
• Paid vacation, sick time, and holidays
Primary Location: US-NV-Incline Village
Organization: Hyatt Regency Lake Tahoe Resort, Spa and Casino
Pay Basis: Yearly
Job Level: Full-time
Job: Spa
Req ID: INC006083
Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.