In this role, you will engage and connect with our customers by providing excellent customer service. You will be an expert in product and use this expertise to educate, inform, inspire, and outfit the customer. You will offer information to the customer on current merchandise assortment, store promotions, and events, and execute operational processes effectively and efficiently. Your goal is to bring our brand to life for our customers while building brand loyalty and delivering with productivity.
Como asociadx de marca eres una parte fundamental de nuestro equipo y lx encargadx de dar vida a nuestra marca ante lxs clientes. Eres responsable de interactuar y relacionarte con nuestrxs clientes brindando un excelente servicio que genere lealtad a la marca. Eres expertx en los productos y utilizas tus conocimientos y experiencia para educar informar inspirar y crear un guardarropa para lxs clientes. En colaboración con el equipo de liderazgo ofrecerás la mejor experiencia para lxs cliente utilizando un enfoque omnicanal.
What Youll Do
Consistently treat all customers and employees with respect and contribute to a positive work environment
Promote loyalty by educating customers about our loyalty programs
Seek out and engage with customers to drive sales and service using suggestive selling
Enhance customer experience using all omnichannel offerings
Be accountable to personal goals which contribute to overall store goals and results
Support sales floor, fitting room, cash wrap, back of house as required
Maintain a neat, clean, and organized work center
Handle all customer interactions and potential issues (returns) courteously and professionally
Execute operational processes effectively and efficiently
Who You Are
A good communicator with the ability to effectively interact with customers and your team to meet goals
A customer-focused service provider both on and off the sales floor to help deliver an exceptional experience for our customers
Passionate about retail and thrive in a fast-paced environment
A problem solver with a focus on continuous improvement who is always learning, open to feedback, and takes action as required
Agreeable to work a flexible schedule to meet the needs of the business, including holiday, evening, overnight, and weekend shifts
Able to utilize retail technology
Able to maneuver around sales floor, stockroom, and office, and lift up to 30 lbs
About the Company
T
The Gap Inc
Doris and Don Fisher opened the first Gap store in 1969 with a simple idea -- to make it easier to find a pair of jeans and a commitment to do more. Over the last 46 years, the company has grown from a single store to a global fashion business with five brands -- Gap, Banana Republic, Old Navy, Athleta and Intermix. Gap's clothes are available in 90 countries worldwide through 3,300 company-operated stores, almost 400 franchise stores, and e-commerce sites and is still growing.
Many companies work to improve their services and businesses every day by using GAP Testers who anonymously go into various places and report back to the companies on everything from cleanliness, customer service to quality control. Being a tester is a very flexible, fun job with lots of benefits.