Seasonal Retail Ambassador
Houston, TX - Houston Galleria
At Rothys, we believe theres a better way to do businessone that puts the planet and its people first. Thats why weve transformed millions of plastic bottles into stylish, sustainable shoes and bags, creating wardrobe staples that look just as good as they feel.
In our retail stores, clienteling, and genuine connection are at the heart of everything we do. We take pride in building lasting relationships with our customersgetting to know their style, anticipating their needs, and creating personalized experiences that make them feel truly seen and supported. Whether its helping someone find their perfect fit or sharing the story behind our sustainable designs, every interaction is an opportunity to deepen that connection.
As we grow, were cultivating not just a workplace, but a community. Its a place where careers can grow, ideas are shared, and people feel a true sense of belonging. Every day brings new opportunities to learn, lead, and make an impacttogether, as part of a welcoming, inclusive team that celebrates each others contributions.
About the team:
Shopping at Rothys IRL is not your ordinary retail experienceso naturally, our Stores team is extraordinary, too. Experts in the fit, wear and sizing of our shoes, these team members provide deep knowledge of every Rothys style and out-of-this-world customer servicecreating long-lasting brand loyalty. Customers love shopping in our stores due to these exceptional interactions.
About the role:
As a Retail Ambassador, you will be the representative of the brand on the sales floor, delivering exceptional customer experiences and living our company values in every interaction. Youll focus on creating meaningful connections with customers, driving sales through service, and supporting a welcoming, inclusive store culture. While your primary focus is on sales, you will also assist with limited operational tasks to ensure the store is well-maintained and running smoothly.
What youll do:
Customer Experience (90%)
Deliver the Rothys Experience to every customera best in class service experience rooted in Rothys valuesconsistently embodying the brand through presentation, communication, and product expertise
Drive personal sales and results and contribute to team goals
Create lasting relationships with our customers by engaging in strong clienteling practices
Contribute to a positive, inclusive, and service driven store culture by modeling collaborative, team focused behavior
Operational Excellence (10%)
Execute assigned responsibilities accurately as part of daily store operations, including stock replenishment, visual merchandising support, and store organization and cleanliness
Demonstrate knowledge of store operations and policies, following established procedures and SOPs to ensure operational excellence and compliance
You are:
Guided by Rothys values and committed to fostering a welcoming, service driven environment:
Embrace Possibility. We dream BIG, really big
Obsess Over Innovation: We never accept the status quo
Make the Planet Proud. We make the right choice, not the easy one
Collaboration is Key. Were laser focused on driving results
18 years of age or older
You have:
Previous retail or customer service experience preferred
Strong communication skills and the ability to build genuine customer connections
A passion for service and the drive to achieve personal and team sales goals
Willingness to support operational tasks as part of the team
Availability to work at least 16 hours/week, either 3 Peak Days (Friday, Saturdays, Sundays + Holidays) OR 2 Peak Days (Friday, Saturdays, Sundays + Holidays) + 2 Non-Peak Days (Mondays - Thursdays)
Ability to stand/walk an entire shift
Ability to lift, push carry or otherwise move up to 25 lbs
Ability to frequently bending, reaching, stretching, and safely use ladders and step stools
Ability to uphold Rothys Experience by following our dress code, including wearing Rothys shoes during every shift
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