Coaching, Communication Skills, Compensation and Benefits, Computer Skills, Customer Escalations, Customer Experience, Customer Relations, Customer Relationship Management (CRM), Diversity, Health Insurance, Healthcare, Leadership, Leading Edge Technology, Learning Management System (LMS), Mentoring, Microsoft Office, Online Chat, Performance Analysis, Performance Management, Performance Metrics, Presentation/Verbal Skills, Problem Solving Skills, Project Tracking, Service Delivery, Short Messaging Service (SMS), Team Building, Team Lead/Manager, Training/Teaching, Trend Analysis, Video Chat, Workplace Issues, Writing Skills
At TTEC, we’re all about Human Experience. Elevated. As Team Lead working hybrid as needed by the business, you’ll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture.
What You’ll Do
Do you love leading? Looking for an opportunity to learn more about the industry and gain direct management experience? You’ll prepare individuals for success by effectively teaching skills, reinforcing knowledge, and assessing readiness, while creating an engaging environment that supports performance and retention. You'll motivate your team to make sure they're on track to meet performance goals while ensuring a consistently high‑quality customer experience. You'll answer associate's questions, issues, and customer escalation as you're the first line manager for your team.
You’ll report to the Ops Manager. We’re looking for a leader to Act as one, as you will encourage and motivate you team to resolve issues, accomplish goals and influence their career mobility.
During a Typical Day, You’ll
- Coach associates to ensure achievement of company and client goals while addressing employee related issues and coordinating training on new or revised information relating to services, products or processes of projects
- Manage multiple, complex, ongoing tasks, systems and projects while monitoring absence and attendance of your team
- Motivate and mentor your team with your open, honest manner and in providing feedback and acknowledging a job well done
- Have an active Resident State Health Insurance License
What You Bring to the Role
- An active Resident State Health Insurance License
- Associate degree, technical school or equivalent work experience
- Promote a performance-driven culture and always work towards reaching for amazing
- Utilize cutting edge technology to analyze team performance metrics, identify trends, and support data-driven decision-making
- A high level of flexibility and resilience, with the ability to thrive in changing environments and manage performance effectively
- Engage and support your team in making sure they have the proper tools and systems to accomplish day-to-day tasks
- Mentor and inspire others
- Customer-focused mindset
- Computer experience with MS Office, customer relationship management applications, and learning management systems.
- Excellent verbal and written communication skills, with the ability to clearly articulate information, deliver effective coaching, and engage diverse audiences
Compensation and Benefits
- The anticipated range for individuals expressing interest in this position is $22 - $23 per hour
- Visit for more information.
What You Can Expect
About TTEC
Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.
T
TTEC
We are a leading global customer experience technology and services company focused on the design, implementation and delivery of transformative customer experience for many of the world’s most iconic and disruptive brands. We deliver outcome-based customer engagement solutions through TTEC Digital, our digital consultancy that designs and builds human centric, tech-enabled, insight-driven customer experience solutions for clients and TTEC Engage, our delivery center of excellence, that operates customer acquisition, care, fraud prevention and detection, and content moderation services. Founded in 1982, our employees operate on six continents across the globe and live by a set of customer-focused values that guide relationships with clients, their customers, and each other. Learn more about our company values and how we support gender diversity, including through a leadership program that empowers the women of TTEC.
10,000 employees or more
Paid Sick Days, Parking, Performance Bonus, Prescription Drug Coverage, Professional Development, 401K, Employee Referral Program, Flexible Spending Accounts, Employee Events, Retirement / Pension Plans, Tuition Reimbursement, Work From Home, Game Rooms, Life Insurance, Merchandise Discounts, On Site Cafeteria