Delivery Management, Healthcare, Service Delivery
YourpotentialhasaplaceherewithTTEC’saward-winningemploymentexperience.AsaServiceDeliveryManagerworkingremotelyintheUnitedStates,you’llbeapartofbringinghumanitytobusiness.#experienceTTEC
WhatYou’llbeDoing
Doyouhaveapassionforleading,mentoringandcoaching?Lookingforanopportunitytolearnmoreabouttheindustry,gaindirectmanagementexperience,andworkcloselywithaniconicbrand?Inthisrole,you’llsupportandmotivateyourteamtomakesurethey’reontracktomeetclientgoals.You’llworktoanswerassociatequestions,issues,andcustomerescalationwhileensuringqualitycustomerexperienceoneverycall.You’reaninstrumentalpartincreatingandmaintainingapositiveworkenvironmentforyourteam,ensuringwemeetclientrequestsandneedsandacknowledgeajobwelldone.
You’llreporttotheDirectorofOperations. We’relookingforaleadertoActasone,asyouwillencourageandmotivateyouteamtoresolveissues,accomplishgoalsandinfluencetheircareermobility.
DuringaTypicalDay,You’ll
- Improvethekeysuccessmetricsassociatedwithgoals.Theseinclude:
- RevenueTargets
- CustomerSatisfactionScore
- ServiceLevelGoals
- QualityGoals
- Coachassociatestoensureachievementofcompanyandclientgoalswhileaddressingemployeerelatedissuesandcoordinatingtrainingonneworrevisedinformationrelatingtoservices,products,orprocessesofprojects
- Bringyourtimemanagementandorganizationalskillstomanagemultiple,complex,on‐goingtasksandprojectswhilemonitoringabsenceandattendanceofyourteam
WhatYouBringtotheRole
- Minimum1yearcallcenter,equivalentworkorsalesmanagementexperience
- HaveanactiveResidentStateInsuranceLicenseortheabilitytosuccessfullycompletethecollegeofinsuranceprogramandobtainalicense
- Continuouslypromoteaperformance-drivencultureandalwaysworktowardsreachingforamazing
- Engageandsupportyourteaminmakingsuretheyhavethepropertoolsandsystemstoaccomplishday-to-daytasks
- Consistentlymentorandinspireothers
- Customerfocusedmindset
- Understanding,interpreting,andmanipulatingdataforreporting
WhatYouCanExpect
- Supportiveofyourcareerandprofessionaldevelopment
- Aninclusivecultureandcommunitymindedorganizationwheregivingbackisencouraged
- Aglobalteamofcuriouslifelonglearnersguidedbyourcompanyvalues
- Askusaboutourpaidtimeoff(PTO)andwellnessandhealthcarebenefits
- Andyes...agreatcompensationpackageandperformancebonusopportunities,benefitsyou'dexpectandmaybeafewthatwouldpleasantlysurpriseyou(liketuitionreimbursement)
Visit
https://www.ttecjobs.com/en/us-employee-benefitsformoreinformation.
Theanticipatedrangeforindividualsexpressinginterestinthispositionis$22-$25/hr.Actualcompensationofferstoacandidatemayvarybasedupongeographiclocation,workexperience,educationand/orskilllevels.
AboutTTEC
TTECisaglobalconsulting,technology,andmanagedservicescompanythathelpsbrandsdeliversmarter,morehumancustomerexperiencesthroughdata,AI,andtechnology.Ourworkconnectspeopleandbrandseveryday—anditstartswiththetalentbehindtheexperience.
TTECisproudtobeanequalopportunityemployerwhereallqualifiedapplicantswillreceiveconsiderationforemploymentwithoutregardtorace,color,religion,sex,sexualorientation,genderidentity,nationalorigin,disability,orstatusasaprotectedveteran.TTECembracesandiscommittedtobuildingadiverseandinclusiveworkforcethatrespectsandempowerstheculturesandperspectiveswithinourglobalteams.Weaimtoreflectthecommunitiesweserve,bynotonlydeliveringamazingserviceandtechnology,butalsohumanity.Wemakeitapointtomakesureallouremployeesfeelvalued,belonging,andcomfortablebeingtheirauthenticselvesatwork.Asaglobalcompany,weknowdiversityisourstrengthbecauseitenablesustoviewthingsfromdifferentvantagepointsandforyoutobringvaluetothetableinyourownuniqueway.
T
TTEC
We are a leading global customer experience technology and services company focused on the design, implementation and delivery of transformative customer experience for many of the world’s most iconic and disruptive brands. We deliver outcome-based customer engagement solutions through TTEC Digital, our digital consultancy that designs and builds human centric, tech-enabled, insight-driven customer experience solutions for clients and TTEC Engage, our delivery center of excellence, that operates customer acquisition, care, fraud prevention and detection, and content moderation services. Founded in 1982, our employees operate on six continents across the globe and live by a set of customer-focused values that guide relationships with clients, their customers, and each other. Learn more about our company values and how we support gender diversity, including through a leadership program that empowers the women of TTEC.
10,000 employees or more
Paid Sick Days, Parking, Performance Bonus, Prescription Drug Coverage, Professional Development, 401K, Employee Referral Program, Flexible Spending Accounts, Employee Events, Retirement / Pension Plans, Tuition Reimbursement, Work From Home, Game Rooms, Life Insurance, Merchandise Discounts, On Site Cafeteria