AtTTEC,we’reallaboutHumanExperience.Elevated.AsTeamLeadworkinghybridasneededbythebusiness,you’llbeapartofcreatinganddeliveringamazingcustomerexperienceswhileyoualso#ExperienceTTEC,anaward-winningemploymentexperienceandcompanyculture.
WhatYou’llDo
Doyouloveleading?Lookingforanopportunitytolearnmoreabouttheindustryandgaindirectmanagementexperience?You’llprepareindividualsforsuccessbyeffectivelyteachingskills,reinforcingknowledge,andassessingreadiness,whilecreatinganengagingenvironmentthatsupportsperformanceandretention. You'llmotivateyourteamtomakesurethey'reontracktomeetperformancegoalswhileensuringaconsistentlyhigh‑qualitycustomerexperience.You'llanswerassociate'squestions,issues,andcustomerescalationasyou'rethefirstlinemanagerforyourteam.
You’llreporttothe OpsManager. We’relookingforaleadertoActasone,asyouwillencourageandmotivateyouteamtoresolveissues,accomplishgoalsandinfluencetheircareermobility.
DuringaTypicalDay,You’ll
Coachassociatestoensureachievementofcompanyandclientgoalswhileaddressingemployeerelatedissuesandcoordinatingtrainingonneworrevisedinformationrelatingtoservices,productsorprocessesofprojectsManagemultiple,complex,ongoingtasks,systemsandprojectswhilemonitoringabsenceandattendanceofyourteamMotivateandmentoryourteamwithyouropen,honestmannerandinprovidingfeedbackandacknowledgingajobwelldoneHaveanactiveResidentStateHealthInsuranceLicenseWhatYouBringtotheRole
Associatedegree,technicalschoolorequivalentworkexperiencePromoteaperformance-drivencultureandalwaysworktowardsreachingforamazingUtilizecuttingedgetechnologytoanalyzeteamperformancemetrics,identifytrends,andsupportdata-drivendecision-makingAhighlevelofflexibilityandresilience,withtheabilitytothriveinchangingenvironmentsandmanageperformanceeffectivelyEngageandsupportyourteaminmakingsuretheyhavethepropertoolsandsystemstoaccomplishday-to-daytasksMentorandinspireothersCustomer-focusedmindsetComputerexperiencewithMSOffice,customerrelationshipmanagementapplications,andlearningmanagementsystems. Excellentverbalandwrittencommunicationskills,withtheabilitytoclearlyarticulateinformation,delivereffectivecoaching,andengagediverseaudiencesCompensationandBenefits
Theanticipatedrangeforindividualsexpressinginterestinthispositionis$19-22perhourVisitWhatYouCanExpect
Knowledgeable,encouraging,supportingandpresentleadership Diverseandcommunitymindedorganization Careergrowthandlotsoflearningopportunitiesforaspiringminds Andyes...allthecompetitivecompensation,performancebonusopportunities,benefitsyou'dexpectandmaybeafewthatwouldpleasantlysurpriseyou VisitAboutTTEC
TTECisproudtobeanequalopportunityemployerwhereallqualifiedapplicantswillreceiveconsiderationforemploymentwithoutregardtorace,color,religion,sex,sexualorientation,genderidentity,nationalorigin,disability,orstatusasaprotectedveteran.TTECembracesandiscommittedtobuildingadiverseandinclusiveworkforcethatrespectsandempowerstheculturesandperspectiveswithinourglobalteams.Weaimtoreflectthecommunitiesweserve,bynotonlydeliveringamazingserviceandtechnology,butalsohumanity.Wemakeitapointtomakesureallouremployeesfeelvalued,belonging,andcomfortablebeingtheirauthenticselvesatwork.Asaglobalcompany,weknowdiversityisourstrengthbecauseitenablesustoviewthingsfromdifferentvantagepointsandforyoutobringvaluetothetableinyourownuniqueway.