Seasonal Healthcare Associate Reporting Analyst

In this role, you’ll serve as the primary point of contact between vendors and internal teams at the site level. You’ll be responsible for administering multi-factor authentication, providing system support, and ensuring operational readiness. If you thrive in a fast-paced environment and have a strong eye for operational detail, we’d love to hear from you!

You'll report to Senior Operations Manager. You’ll contribute to the success of the customer experience and the team’s overall success.

• Serve as the primary site-level point of contact for systems access and ID management between the Vendor and Client.
• Ensure readiness and provide support for system access, including multi-factor authentication setup and troubleshooting.
• Support Agents/Representatives by coordinating ID issuance, tracking, and access to necessary platforms.
• Communicate and process updates related to new hires, terminations, and role changes, ensuring timely system updates and access adjustments.
• Oversee and escalate system-related issues as needed, working toward timely resolution.
• Regularly validate and reconcile sales hierarchy data across platforms, escalating discrepancies when required.
• Notify Agents/Representatives and trainers of system credentials as they become available to support onboarding and training.
• Track and communicate training class identification numbers to ensure proper alignment with lifecycle management processes.
• Provide ad-hoc reporting and operational support to site leadership as needed.

• IT service and support management.
• Contact Center process and support knowledge.
• High degree of customer service skills.
• High degree of communication and project management skills.
• Sense of urgency and ability to influence and negotiate.
• Ability to quickly analyze issues and determine a root cause.
• Ability to manage multiple issues and prioritize appropriately.

What You Can Expect 

• Supportive of your career and professional development 

• An inclusive culture and community minded organization where giving back is encouraged 

• A global team of curious lifelong learners guided by our company values 

• And yes... a competitive compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you 

• Ask us about our paid time off (PTO) and wellness and healthcare benefits 

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About TTEC  

TTEC is a global consulting, technology, and managed services company that helps brands deliver smarter, more human customer experiences through data, AI, and technology. Our work connects people and brands every day—and it starts with the talent behind the experience. 

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.