Communication Skills, Consumer Branding, Customer Support/Service, Detail Oriented, Establish Priorities, High School Diploma, Identify Issues, Microsoft Office, Microsoft Product Family, Multitasking, Needs Assessment, Order Processing, Presentation/Verbal Skills, Resolve Customer Issues, Returns Processing, Time Management, Typing, Writing Skills
LOCATION
Meridian, Idaho
POSTED
9 days ago
Job Purpose
Customer Support Specialists support Red Aspen’s mission statement by going above and beyond to troubleshoot issues on behalf of Brand Ambassadors and their customers while providing world-class service and education to anyone that reaches out.
Key Responsibilities
Responding to Brand Ambassador and customer inquiries in a timely and accurate way, via email or chat
Manage large amounts of incoming emails and chats
Build sustainable relationships and trust with Brand Ambassadors and customers through open and interactive communication
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Take the extra mile to engage and support our Brand Ambassadors and customers
Identify customer needs and help customers using specific company software
Provide recognition and awards to eligible Brand Ambassadors
Recognize and inform leads of any unknown website issues highlighted by customers and Brand Ambassadors
Process order returns.
Update customer and Brand Ambassador accounts as necessary.
Take on other assignments as necessary during down time
Qualifications
High school degree or equivalent
Detail-oriented and ability to work in a fast-paced environment
Proven Customer Support experience with track record of delighting customers and exceeding their expectations
Strong written and verbal communication skills
Ability to multitask, prioritize, and manage time effectively
Working knowledge of computers and Microsoft Office products with the ability to quickly learn specific software
Red Aspen is a proud equal opportunity employer. We value differences in age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other characteristics that make each of us unique. We are committed to working with and providing reasonable accommodation to applicants with disabilities under the American Disabilities Act and state disability laws.