Seasonal Customer Experience Specialist

Tesla Motors

San Francisco, CA

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JOB DETAILS

SALARY

$19.20–$28.80 Per Hour

SKILLS

Alternative Energy, Animal Care, Automotive Sales, Communication Skills, Compensation and Benefits, Customer Experience, Customer Relationship Management (CRM) Systems, Customer Support/Service, Customer/Client Research, Data Collection, Dental Insurance, Detail Oriented, Driver's License, E Programming Language, Employee Benefits, Exceeded Sales Goal, Health Plan, Hospital, Industry/Trade Analysis, Insurance, Legal, Microsoft Office, Organizational Skills, Presentation/Verbal Skills, Product Demonstration, Retail, Sales, Sales Pipeline, Sales Support, Vision Plan, Writing Skills

LOCATION

San Francisco, CA

POSTED

Today

What to ExpectAt Tesla, our Customer Experience Specialists are at the heart of everything we do. They deliver exciting, engaging, and educational experiences that leave a lasting impression on both current and future customers. As the first point of contact in our showrooms and the final touchpoint at vehicle delivery, they serve as true brand ambassadors, bringing our mission to accelerate the world's transition to sustainable energy to life.In this role, you will guide customers through every step of their Tesla journey-from the moment they step into a showroom to the exciting day they take delivery of their vehicle. We've created one of the most innovative products on the planet, and your role is to ensure the experience of buying and receiving a Tesla is just as groundbreaking.This is for a temporary position.What You'll Do* Engage walk in guests promptly, personally and with the goal of opening the conversation and ensuring they feel welcome* Engage guests in meaningful conversation to understand who they are, what brought them to Tesla, and their intent and timeline for purchase-building a complete and personalized customer profile* Inspire and educate guests by answering questions and curating a tailored product experience, including demo drives and Full Self-Driving demonstrations aligned with their interests* Conduct engaging delivery orientations, highlighting key features and benefits to ensure new owners feel confident and excited about their vehicle* Support sales pipeline health by capturing guest information, scheduling test drives, and identifying high-intent buyers* Provide the highest level of customer service to all current and future owners* Perform additional tasks as assigned to meet business needsWhat You'll Bring* 1+ years of customer service and/or sales experience with proven track record to meet and exceed goals* Passionate about the Tesla Mission and our innovations in the personal transportation industry. Keep up with EV industry trends and local incentives* Ability to understand and convey business issues and technical concepts* Strong sense of team mentality and reliability* Strong communication skills and attention to detail. Highly organized and excellent written and verbal communication skills. Proficient with Microsoft Office Suite and CRM tools* Ability to work evening hours, weekends, and holidays in a retail environment* Valid driver's license required* For roles working in CA, CO, HI, ID, MD, MS, NV, NC, OH, PA, TN, UT, VA, DC: This role requires you to possess a Motor Vehicle Salesperson License issued by the State Department of Motor Vehicles. Without the salesperson license, you cannot engage in sales activities. To check if you are eligible for the salesperson license, please contact the DMV in your state of employment* For roles working in AZ, GA, HI, IA, IN, NC, NJ, NM, NY, OH, PA, VT, WA: Notary license is preferred. Should notary support be required of this role, Tesla will provide assistance with obtaining a licenseCompensation and BenefitsBenefitsAs a full-time Tesla seasonal employee, you will be eligible for:* Aetna medical plan with an HSA (Health Savings Account) with a $0 employee cost* Employee contribution into an HSA* Dental and vision plans with a $0 employee cost* Family-building, fertility, adoption and surrogacy benefits* 401(k) and other financial benefits* Dependent Care Flexible Spending Account* Employee Assistance Program* Sick and Vacation time (Flex time for salary positions), and Paid Holidays* Back-up childcare and parenting support resources* Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance* Commuter benefits* Employee discounts and perks programExpected Compensation$19.20 - $28.80/hour + benefitsPay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.Tesla is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to any factor, including veteran status and disability status, protected by applicable federal, state or local laws.Tesla is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.For quick access to screen reading technology compatible with this site click here to download a free compatible screen reader (free step by step tutorial can be found here). Please contact ADA@tesla.com for ADA related questions or to request ADA accommodations.Privacy is a top priority for Tesla. We build it into our products and view it as an essential part of our business. To understand more about the data we collect and process as part of your application, please view our Tesla Talent Privacy Notice .Seasonal Customer Experience SpecialistTesla participates in the E-Verify Program

Seasonal Customer Experience Specialist

Tesla Motors

San Francisco, CA

About the Company

Tesla Motors

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